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Article ID: 000032221
Last Modified Date: 05/15/2021
Access Level: Public

Voyager Pro+ Troubleshooting: No lost connection voice alert

Why don't I hear the "lost connection" voice alert?
Basic Description If you manually disconnect the headset using the cell phone's Bluetooth menu, you do not hear the "lost connection" voice alert. Product Voyager Pro+ Cell Phone(s) Affected
  • HTC Nexus One
  • Nokia E71 200.21.012 26-06-2009 RM-493
  • Nokia E75
Associated Cell Phone(s) Affected Nokia E71x V 03.27 Resolution None Workaround Find an option within the cell phone to turn off the feature to play tones when a key is pressed. Steps to Reproduce
  1. Pair and connect the headset to the cell phone. If given the option, connect to all available Bluetooth profiles.
  2. Go to the Bluetooth menu, and disconnect the headset from the cell phone (headset should be paired, but not connected).
  3. The phone disconnects the headset, but there is no "lost connection" voice alert.
Basic Cause The headset opens a dummy voice data link (SCO) at the same time that the "lost connection" prompt is played and the A2DP music stream stops, which cuts off the voice alert message. Date Raised 21 July 2010