CS50-USB/CS60-USB Troubleshooting: Computer does not recognize headset

My computer does not recognize my CS50-USB/CS60-USB headset. What should I do?

Check the right side of your charging base to see if the green light is on:

If the green light isn't on, reset the system.
If the green light is on, {ArticleLink Urlname="RN7979" Label="reinstall the unit"}.

If you have continued issues after performing the above steps, contact the Plantronics Technical Assistance Center.