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Article ID: 000031758
Last Modified Date: 05/15/2021
Access Level: Public

Savi 700/CS500 Series with APC-45 Troubleshooting: No continuous ring alerts

I cannot hear continuous ring alerts with my Savi 700 series and an APC-45 (or CS500 and APC-45) with a Cisco SPA 512G/525G/514 phone. What is the issue?
Cisco phones send a onetime three beep alert to the headset. It does not send continuous ring alerts to the headset. Cisco engineering is aware of this issue and does not plan to fix it unless there is a customer escalation.