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Article ID: 000026313
Last Modified Date: 05/15/2021
Access Level: Public

SupraPlus Wideband: Cannot Hear Callers

When I receive a call on my SupraPlus Wideband headset, I am unable to hear the callers. What is the reason?
To fix this issue
  • Verify that the Quick Disconnect is connected.
  • Ensure the headset is positioned properly.
  • If you use the amplifier, ensure that it has been installed correctly.
  • If you use the amplifier, turn up the volume control.
  • Change amplifier's configuration switch to a different position.