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Article ID: 000029183
Last Modified Date: 05/15/2021
Access Level: Public

Voyager Pro HD: How to Reset the Sensors

This procedure explains how to reset the sensors on your Voyager Pro HD headset.
There are two methods for resetting the sensors:
  • The "lollipop" method, which is appropriate if you're on the go
  • A full reset, which is the recommended method
To reset the sensors using the "lollipop" method:
Hold the headset by the microphone (like a lollipop, as shown below) for five seconds.

Image of the proper positioning for performing a 'lollipop' reset of the Voyager Pro HD sensors
 
To perform a full reset of the sensors:
  1. Connect the headset to its charger.
  2. Place the headset on a flat, nonmetallic surface for 10 seconds.