Article ID: 000029183
Last Modified Date: 05/15/2021
Access Level: Public
Voyager Pro HD: How to Reset the Sensors
This procedure explains how to reset the sensors on your Voyager Pro HD headset.
There are two methods for resetting the sensors:
- The "lollipop" method, which is appropriate if you're on the go
- A full reset, which is the recommended method
To reset the sensors using the "lollipop" method:Hold the headset by the microphone (like a lollipop, as shown below) for five seconds.
To perform a full reset of the sensors:
- Connect the headset to its charger.
- Place the headset on a flat, nonmetallic surface for 10 seconds.