Article ID: 000048775
Last Modified Date: 12/09/2021
Access Level: Public
Clarity licensing vs. entitlement - a short explanation for customers
Customers may call in with confusion in regard to clarity licensing vs. support contracts "entitlement".
Clarity licenses such as enable, concurrent call, encrypt and interoperate expire, and when that occurs, if the client opts for non-renewal, their equipment loses functionality. The customer will need to contact their sales agent to renew. This data is found on the flexera management portal. Support entitlement includes levels of support (e.g. 24/7 telephone support and 24-hour RMA replacement, 5x12 telephone support or onsite), and when that expires, Clarity products may still function, but the customer will now need to pay for support.