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Artikelnummer: 000025020
Last Modified Date: 05/15/2021
Access Level: Public

D100 Counterpath Bria Setup Process

When using the plantronics D100 with counterpath Bria please follow the setup process below.

1. Connect chosen headset to a USB port
2. Startup the PC or Laptop
3. Counterpath Bria should load on windows startup. If not, start Counterpath Bria
4. When using the W410 or W420 with the D100 USB adapter, when Counterpath Bria starts up you will notice that the D100 USB adapter flash green for about 5 seconds. This indicates that the headset is configured correctly and ready to use.

 If you do not see the green LED flashing please follow the process below.

1. Unplug D100 USB adapter
2. Close Counterpath Bria
3. Connect D100 USB adapter to another USB port and wait for it to install.
4. Start Counterpath Bria

To ensure that the D100 is set up correctly for Counterpath Bria you can check in the Audio options within Counterpath Bria.

1. In Counterpath Bria select Softphone and then select preferences.
2. Now Select Devices,
3. In the headset options ensure that the Plantronics D100 is selected as the speaker and microphone.
4. The most important part is to ensure that the D100 3 is selected as the HID-Device as shown above. If the D100 3 is not selected this will prevent you to be able to answer the call from the headset call answer/end button.