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CCX 400 Entry-level business media desk phone with color touchscreen.

  • Touch screen convenience with a 5" multi-touch LCD display
  • Hear every nuance with award-winning Poly audio technology
  • Two Gigabit Ethernet ports offer cost savings and performance benefits
  • One USB port (Type A) to connect a headset


The entry-level phone that makes others look basic.

“Entry level” just got a hell of a lot sweeter.

CCX 400 is the super-accessible model in our “next-generation” CCX family of phones. Not only is it a breeze to use, it even blocks out background noise to keep your conversations on track. With a 5-inch color touch screen, legendary Poly sound quality, and Android 9-powered performance, you won’t believe it’s our entry-level phone.

Sound incredible

The industry’s reigning audio quality

Hear even the tiniest nuance with Poly HD Voice and Poly Acoustic Clarity technologies. Exclusive Poly Acoustic Fence technology eliminates distracting background noise and makes calling a pleasure.

No worries, no hassles, no reason not to buy

Stylish looks and ultra-usable design

Only the CCX 400 offers an ergonomic design and an intuitive user touchscreen interface that saves you the hassle of learning new features and functions. When a phone is this easy, better collaboration and productivity aren’t far behind.

We’ve got you covered

Better management. Better insights. Better support.

It’s an IT manager’s dream. Robust provisioning and management of telephony deployment and support make setup a snap.


CCX 400 Features


  • User interface features
    • Gesture-based, multitouch-capable capacitive touch screen
    • 5-inch color LCD (720 x 1280 pixel)
    • 9:16 aspect ratio
    • Screen saver
    • On-screen virtual keyboard
    • Voicemail support
    • Adjustable base height
    • One USB type-A port (2.0 compliant) for media and storage applications
    • Unicode UTF-8 character support
    • Adjustable font size selection (regular, medium, large)
    • Normal and dark mode
    • Multilingual user interface including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
    • Poly HD Voice technology delivers lifelike voice quality for each audio path; handset, hands-free speakerphone, and optional headset
    • Poly Acoustic Clarity technology providing full-duplex conversations, acoustic echo cancellation and background noise suppression
    • TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
    • Frequency response—150 Hz—7 kHz for handset, optional headset and handsfree speakerphone modes
    • Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
    • Individual volume settings with visual feedback for each audio path
    • Voice activity detection
    • Comfort noise generation
    • DTMF tone generation (RFC 2833 and in-band)
    • Low-delay audio packet transmission
    • Adaptive jitter buffers
    • Packet loss concealment
    • OPUS support
    • Dedicated RJ-9 headset port
    • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
    • Compliant with ADA Section 508 Subpart B
    • 1194.23 (all)
    • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
    • Compatible with commercially-available TTY adapter equipment
    • USB headset support
    • SIP protocol support
    • SDP
    • IETF SIP (RFC 3261 and companion RFCs)
    • Two-port gigabit Ethernet switch
    • 10/100/1000Base-TX across LAN and PC ports
    • Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment
    • Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
    • Manual or dynamic host configuration protocol (DHCP) network setup
    • Time and date synchronization using SNTP
    • FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
    • Provisioning and call server redundancy supported *
    • QoS Support—IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
    • VLAN—CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
      • Network address translation support for static configuration and “keep-alive”
    • SIP signaling
    • RTCP and RTP support
    • Event logging
    • Syslog
    • Hardware diagnostics
    • Status and statistics reporting
    • IPv4 and IPv6
    • TCP
    • UDP
    • DNS-SRV
    • * Planned localization
    • 802.1X authentication and EAPOL Media encryption via SRTP
    • Transport layer security (TLS)
    • Encrypted configuration files
    • Digest authentication
    • Password login
    • Support for URL syntax with password for boot server address
    • HTTPS secure provisioning
    • Support for signed software executables
    • Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 3) 13 W (Max)
    • External Universal AC/DC Adapter (optional) 5 VDC @ 3 A (15 W)
    • ENERGY STAR® rated
    • Australia RCM
    • Brazil ANATEL
    • Canada ICES and NRTLc
    • EEA CE Mark
    • Eurasian Customs Union EAC
    • Indonesia SDPPI
    • Japan VCCI
    • Mexico NYCE
    • NZ Telepermit
    • Saudi Arabia CITC
    • South Africa ICASA
    • South Korea KC
    • USA FCC and NRTL
    • ** Planned compliance
    • UL 62368-1
    • CAN/CSA C22.2 No. 62368-1-14
    • EN 62368-1
    • IEC 60950-1 & IEC 62368-1
    • AS/NZS 62368-1
    • FCC Part 15 Class B
    • ICES-003 Class B
    • EN 55032 Class B
    • EN 55024
    • CISPR32 Class B
    • VCCI Class B
    • Android 9
    • Temperature: 0 to 40 °C (+32 to 104 °F)
    • Relative humidity: 5% to 95%, noncondensing
    • -40 to + 70 °C (-40 to + 160 °F)
    • Console
    • Handset with handset cord
    • Network (LAN) cable—CAT-5E
    • Desk Stand
    • Setup Sheet
    • 18.1 cm x 21.5 cm x 5.0 cm WxHxD
    • 7.1 in x 8.5 in x 2.0 in WxHxD
    • 2200-49700-025 CCX 400 Business Media Phone. Open SIP. PoE. Ships without power supply
    • 2200-49700-019 CCX 400 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply
    • 2200-49703-001 CCX 400 wall mount kit
    • Unit weight: 1.043 kg (2.23 lbs)
    • Ten (10)
    • One (1) year
    • CCX 400, Media Phone, OpenSIP, PSU (P/N )
    • CCX 400 Media Phone, OpenSIP, Power Over Ethernet (P/N )
Data Sheet


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