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Solutions for Amazon Connect

Poly end-to-end solutions—built for customer connections.

Overview

The call center is the front line for your brand
Provide best-in-class call center experiences by choosing Poly plus Amazon

Poly headsets, handsets, and device management – coupled with Amazon’s innovative Connect call center software – enable excellent audio. In an industry first, Poly has developed the Poly-integrated Amazon Connect Contact Control Panel (CCP) which enables our customers to accelerate their Amazon Connect deployment and ensure a uniform user experience with Poly headsets and USB adaptors from the get-go.

Call Center agents, supervisors and managers can expect an pro-grade user experience such as:

Call Center agents, supervisors and managers can expect an pro-grade user experience such as:

  • Call answer/end, volume adjustment seamlessly synchronized between Poly headsets and agent's PC
  • Quick disconnect/mute recognition, including removal of user from the queue and automatic change of status
  • New and improved appearance of CCP with Poly animated Branding
  • Data flow through to Plantronics Manager Pro SaaS service
  • Identification of Poly headset/device connected to Amazon Connect

The Poly-Integrated Amazon Connect CCP can be downloaded from the AWS Marketplace.

Fur further information on our integrated solutions for Amazon Connect, please visit our Developer resources.

  • Savi 8200 Office
    Savi 8200 Office
    Savi 8200 Office
    Wireless DECT™ headset system

    Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.

  • Savi 7200 Office Series
    Savi 7200 Office Series
    Savi 7200 Office Series
    Wireless DECT™ Headset System for Desk Phones

    Help everyone be more productive with the Savi 7200 Office Series of DECT™ wireless headsets for desk phones. Get convenient company-wide deployment and desk phone compatibility

  • EncorePro 700 Digital Series
    EncorePro 700 Digital Series
    EncorePro 700 Digital Series
    Customer Service Headset

    The EncorePro 700 Digital Series with DA90 USB audio processor and Plantronics Manager Pro is the first of its kind: a fully integrated audio and asset management solution.

  • EncorePro 700 Series
    EncorePro 700 Series
    EncorePro 700 Series
    Customer Service Headset

    The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.

  • EncorePro 500 Series
    EncorePro 500 Series
    EncorePro 500 Series
    Smarter headsets for call centers

    The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.

  • EncorePro 500 Digital Series
    EncorePro 500 Digital Series
    EncorePro 500 Digital Series
    Customer Service headset

    The EncorePro 500 Digital Series with DA90 USB audio processor and Plantronics Manager Pro is the first of its kind: a fully integrated audio and asset management solution.

  • EncorePro 500 USB Series
    EncorePro 500 USB Series
    EncorePro 500 USB Series
    Corded USB Headset

    The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.

  • DA Series
    DA Series
    DA Series
    Smarter digital adapters for Poly QD headsets

    USB audio processor that connects QD equipped headsets to PC

  • Poly Sync 60
    Poly Sync 60
    Poly Sync 60
    Smart Speakerphone for Conference Rooms

    Everyone deserves to hear the whole meeting—loud and clear. Poly Sync 60 USB/ Bluetooth® smart speakerphone is perfect for conference rooms. Voices are the focus, not the noise, so no one misses a thing.

  • VVX 350
    VVX 350
    VVX 350
    6-line, mid-range IP desk phone

    Six-line, mid-range IP desk phone with color display

  • VVX D230
    VVX D230
    VVX D230
    Cordless IP phone with DECT technology

    The VVX D230 is a cordless IP phone with DECT wireless technology.

Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.