Please provide detailed information about the network as it relates to the CSS appliance.
|Affected Portion of the System||
Indicate what feature is having an issue. The CSS has many components, and it is important it specify what functionality of the system is having problems.
Examples: Plugin issue, provisioning issue, AD integration, content failure, content quality, etc.
|Detailed Problem Description||
The problem description should include a clear explanation of what is being attempted, and how it fails. Include the results of any troubleshooting that you have done.
Example: When users connect to a VMR with a Lync client using CSS, the plugin never connects and content cannot be shared. DMA call history shows that no call from the plugin ever takes place.
The data required to understand a problem will depend on the type of issue. These guidelines are meant to provide a basic data set which will be useful in many cases, however always attempt to get all data relevant to the problem being experienced.
In all cases, you will want to gather the following
The short version is: Close any running email applications (Outlook, Evolution, Thunderbird, etc.).
In cases where provisioning / sign-in issues are experienced
In cases where content quality, content failure, call failure, or other call-related issues are experienced
Serial Number Location
CSS is a virtual appliance, so the serial number is only available from the web GUI. It can be found on the Admin > Licenses page.