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Article ID: 000026308
Last Modified Date: 05/15/2021
Access Level: Public

BackBeat PRO Troubleshooting: Muffled Transmit Audio

The person on the other side of the call says my voice sounds muffled. How can I fix this?
If the people on the other ends of your calls are experiencing muffled audio from you, it may be the case that you're wearing the headset backwards. As such, the microphone - which is located on the front of the left ear cup - will be behind your head and much less effective in picking up your voice. Check to ensure you're wearing the headset correctly. The ear cups are marked L and R for left and right. If you are wearing the headset correctly and are still experiencing muffled transmit audio, contact our Technical Assistance Center for further troubleshooting.