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Article ID: 000059769
Last Modified Date: 10/12/2021
Access Level: Public

Customer unable to utilize 802.1x using a Poly Studio X with a Radiator server

A customer was unable to utilize a Poly Studio X30 with a Radiator Radius 802.1x server as they got the message "Connecting to Network" but the unit did not receive an IP address
  The logs show: messages.3 3896 1 2020-08-03 10:45:09.861 DEBUG logcat wpa_supplicant(27659) EAP-TTLS: TLS done, proceed to Phase 2
 ...
messages.3 3903 1 2020-08-03 10:45:09.861 DEBUG logcat wpa_supplicant(27659) EAP: using real identity - hexdump(len=24): 73 63 67 75 30 30 30 33 40 68 73 2d 6b 61 72 6c 73 72 75 68 65 2e 64 65
...
messages.3 3912 1 2020-08-03 10:45:09.861 DEBUG logcat wpa_supplicant(27659) EAPOL: txSuppRsp
messages.3 3913 1 2020-08-03 10:45:09.861 DEBUG logcat wpa_supplicant(27659) TX EAPOL: dst=01:80:c2:00:00:03
messages.3 3914 1 2020-08-03 10:45:09.861 DEBUG logcat wpa_supplicant(27659) EAPOL: SUPP_BE entering state RECEIVE
...
messages.3 4080 1 2020-08-03 10:45:30.115 DEBUG logcat wpa_supplicant(27659) l2_packet_receive: src=20:b3:99:b1:5c:2e len=46
messages.3 4081 1 2020-08-03 10:45:30.115 DEBUG logcat wpa_supplicant(27659) eth0: RX EAPOL from 20:b3:99:b1:5c:2e
messages.3 4082 1 2020-08-03 10:45:30.115 DEBUG logcat wpa_supplicant(27659) EAPOL: Received EAP-Packet frame
messages.3 4083 1 2020-08-03 10:45:30.115 DEBUG logcat wpa_supplicant(27659) EAPOL: SUPP_BE entering state REQUEST
messages.3 4084 1 2020-08-03 10:45:30.115 DEBUG logcat wpa_supplicant(27659) EAPOL: getSuppRsp
messages.3 4085 1 2020-08-03 10:45:30.115 DEBUG logcat wpa_supplicant(27659) EAP: EAP entering state RECEIVED
messages.3 4086 1 2020-08-03 10:45:30.115 DEBUG logcat wpa_supplicant(27659) EAP: Received EAP-Failure  
The current software for Studio X or G7500 is failing in phase 2 (MSCHAP). The next Software 3.3 will include the manual selection of MSCHAPV2 Good logs: messages.4   4126   0 2020-08-06 14:08:28.819 DEBUG    logcat  wpa_supplicant(2798) EAP-TTLS: TLS done, proceed to Phase 2
...
messages.4   4132   0 2020-08-06 14:08:28.820 DEBUG    logcat  wpa_supplicant(2798) EAP-TTLS: Phase 2 MSCHAPV2 Request
messages.4   4133   0 2020-08-06 14:08:28.820 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: Identity - hexdump(len=24): 73 63 67 75 30 30 30 33 40 68 73 2d 6b 61 72 6c 73 72 75 68 65 2e 64 65
messages.4   4134   0 2020-08-06 14:08:28.820 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: Username - hexdump(len=24): 73 63 67 75 30 30 30 33 40 68 73 2d 6b 61 72 6c 73 72 75 68 65 2e 64 65
messages.4   4135   0 2020-08-06 14:08:28.820 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: auth_challenge - hexdump(len=16): ef 53 5c cb 91 f6 f2 e6 20 b3 1d 52 29 41 b2 58
messages.4   4136   0 2020-08-06 14:08:28.820 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: peer_challenge - hexdump(len=16): 66 89 17 83 94 cc ec 84 08 48 8e 96 17 12 45 64
messages.4   4137   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: username - hexdump(len=24): 73 63 67 75 30 30 30 33 40 68 73 2d 6b 61 72 6c 73 72 75 68 65 2e 64 65
messages.4   4138   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: password - hexdump(len=10): [REMOVED]
messages.4   4139   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: NT Response - hexdump(len=24): d2 e5 64 2c 92 bb b5 53 15 df 81 88 ba 7b cd 3c 25 e9 63 80 81 e5 fa 35
messages.4   4140   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: Auth Response - hexdump(len=20): e0 2e c8 05 80 31 d7 c5 05 dd 32 46 31 8c 5c ce af ff 15 56
messages.4   4141   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) MSCHAPV2: Master Key - hexdump(len=16): [REMOVED]
...
messages.4   4149   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) EAPOL: txSuppRsp
messages.4   4150   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) TX EAPOL: dst=01:80:c2:00:00:03
messages.4   4151   0 2020-08-06 14:08:28.821 DEBUG    logcat  wpa_supplicant(2798) EAPOL: SUPP_BE entering state RECEIVE
...
messages.4   4170   0 2020-08-06 14:08:28.926 DEBUG    logcat  wpa_supplicant(2798) EAP-TTLS: MS-CHAP2-Success - hexdump(len=43): 82 53 3d 45 30 32 45 43 38 30 35 38 30 33 31 44 37 43 35 30 35 44 44 33 32 34 36 33 31 38 43 35 ...
messages.4   4171   0 2020-08-06 14:08:28.926 INFO     logcat  wpa_supplicant(2798) EAP-TTLS: Phase 2 MSCHAPV2 authentication succeeded
messages.4   4172   0 2020-08-06 14:08:28.926 DEBUG    logcat  wpa_supplicant(2798) EAP-TTLS: Authentication completed successfully
...
messages.4   4190   0 2020-08-06 14:08:28.971 DEBUG    logcat  wpa_supplicant(2798) EAP: Received EAP-Success
...
messages.4   4193   0 2020-08-06 14:08:28.971 INFO     logcat  wpa_supplicant(2798) eth0: CTRL-EVENT-EAP-SUCCESS EAP authentication completed successfully
...
messages.4   4197   0 2020-08-06 14:08:28.971 DEBUG    logcat  wpa_supplicant(2798) eth0: State: ASSOCIATED -> COMPLETED
messages.4   4198   0 2020-08-06 14:08:28.971 INFO     logcat  wpa_supplicant(2798) eth0: CTRL-EVENT-CONNECTED - Connection to 01:80:c2:00:00:03 completed [id=0 id_str=]