Voyager 510-USB Troubleshooting: Answering Calls from Softphone and Cell Phone

Article ID:

000006877

Question

I Am Using My Headset to Answer Calls from Both My Softphone and Cell Phone, and Pressing the Call Control Button on the Headset Takes My Softphone off the Hook Instead of Answering My Ringing Cell Phone

Answer

Check the box in the Basic Options screen for "Allow headset call control button to toggle the headset's radio link."