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Headset Warranty Service

At Poly, we know continuous product performance is critical for your business or personal use. We protect productivity with our full one, two, or three year warranty and replacement policy – so you can concentrate on your busy schedule and customers, not your equipment. If any product fails to perform to the highest standard within warranty, you can request a replacement.

Making A Warranty Claim Request

1. Sign In

Sign-in to your Poly account, or create an account if you do not have one.

2. Register Your Product

Register your product, if you have not already done so. Registering your product is required to facilitate the returns process.

3. Request Replacement

Select the registered product you would like to have replaced, provide any needed additional documentation.

Date Code Explanations

Each Poly unit is imprinted with a date code to assist in tracking warranty information. The date code can be found on the plastic housing on the top half of your headset or, if your unit is an over-the-head style, the date code is located under the foam ear cushion. For more information you can contact technical support.

Warranty Terms

Warranties for products last one, two, or three years (depending on the product and country you are in) starting from your original date of purchase or according to your products’ Date Code. For more information you can read the worldwide limited warranty terms and conditions.