CCX 500

Mid-range business media desk phone with color touchscreen.

Headset or handset—your choice with 5” color touchscreen
Hear every nuance with award-winning Poly audio technology
Powerful chipsets support next-generation features like NoiseBlock AI
Bluetooth and two (2) USB ports (1 x Type A, 1 x Type C) to connect a headset—and more

Data Sheet

Overview

Everything you need in a desk phone

CCX 500 is destined to be the “office standard” in the next-generation CCX family of phones. With a 5-inch color touchscreen, Bluetooth, and Android 9-powered performance, this phone takes audio quality even further. And you can choose a phone with a handset or install it with your favorite headset with the new, modern “no handset” model.

Benefits

Exceptional voice clarity
Dependable and easy-to-use
Headset/Handset Choice
Straightforward deployment

Hear every nuance with the industry-leading audio quality, featuring Poly HD Voice (100-20kHZ) and Poly Acoustic Clarity. Eliminate distracting background noise with Poly Acoustic Fence. Plus, the speakerphone supports advanced noise blocking technology.

CCX 500 improves collaboration and increases productivity—always on and ready for the next call. CCX 500 combines an attractive ergonomic design with an intuitive user touchscreen interface. Built for the future with a dedicated Teams button (Microsoft Teams edition) or Application button (Open SIP).

With integrated Bluetooth, 2 USB ports, RJ9, and EHS ports, you can work hands-free with more headset choices than ever before. An office-favorite headset choice with a Bluetooth-capable Voyager Series headset. Never use a handset? Order your CCX 500 without the handset.

Easy for IT to manage with robust provisioning and management of telephony deployment and support.

The freedom to work how you want

Never miss a word or inflection with a Poly CCX business media phone. Featuring Poly legendary audio, it’s designed for the way you work—at your productive best.

Features

CCX 500 Features

Specifications

User interface features
- Gesture-based, multitouch-capable touchscreen
- 5-inch color LCD (720 x 1280 pixel)
- 9:16 aspect ratio Screensaver
- On-screen virtual keyboard
- Voicemail support
- Adjustable base height
- 1 USB type-A port (2.0 compliant) for media and storage applications
- 1 USB Type-C port (2.0 compliant) for media and storage applications
- Integrated Bluetooth 4.2
- Unicode UTF-8 character support
- Adjustable font size selection (regular, medium, large)
- Normal and dark mode
- Multilingual user interface* including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
- *Planned localization
Audio features
- Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
- Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
- TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
- Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
- Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
- Individual volume settings with visual feedback for each audio path
- Voice activity detection
- Comfort noise generation
- DTMF tone generation (RFC 2833 and in-band)
- Low delay audio packet transmission
- Adaptive jitter buffers
- Packet loss concealment
- OPUS support
Headset and handset compatibility
- Dedicated RJ-9 headset port
- Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
- Compliant with ADA Section 508 Subpart B 1194.23 (all)
- Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
- Compatible with commercially available TTY adapter equipment
- USB headset support
- Bluetooth headset support
Network and provisioning
- SIP protocol support
- SDP
- IETF SIP (RFC 3261 and companion RFCs)
- Two-port gigabit Ethernet switch
- 10/100/1000Base-TX across LAN and PC ports
- Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
- Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
- Manual or dynamic host configuration protocol (DHCP) network setup
- Time and date synchronization using SNTP
- FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
- Provisioning and call server redundancy supported *
- QoS Support—IEEE 802.1p/Q tagging
- (VLAN), Layer 3 TOS, and DHCP
- VLAN—CDP, DHCP VLAN discovery, LLDPMED for VLAN discovery - Network address translation support for static configuration and “keep-alive”
- SIP signaling
- RTCP and RTP support
- Event logging
- Syslog
- Hardware diagnostics
- Status and statistics reporting
- IPv4 and IPv6
- TCP
- UDP
- DNS-SRV
- * Planned localization
Security
- 802.1X authentication and EAPOL media encryption via SRTP
- Transport layer security (TLS)
- Encrypted configuration files
- Digest authentication
- Password login
- Support for URL syntax with password for boot server address
- HTTPS secure provisioning
- Support for signed software executables
Power
- Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13W (Max)
- External universal AC/DC adapter (optional) 48VDC @ 0.52A (25W)
- ENERGY STAR® rated
Regulatory approvals **
- Argentina ENACOM
- Australia RCM
- Brazil ANATEL
- Canada ICES & NRTLC
- China CCC & SRRC
- EEA CE Mark
- Eurasian Customs Union EAC
- India WPC
- Indonesia SDPPI
- Israel MOC
- Japan MIC & VCCI
- Malaysia SIRIM
- Mexico IFETEL & NYCE
- NZ Telepermit
- Saudi Arabia CITC
- Singapore IMDA
- South Africa ICASA
- South Korea KC
- Taiwan NCC
- UAE TRA
- USA FCC & NRTL
- ** Planned compliance
Radio
- USA - FCC Part 15.247
- Canada - RSS 247 Issue 2
- EU - ETSI EN 300 328
- Japan – Article 2.1 Item 19-2
- Australia - AS/NZ4268
Safety
- UL 62368-1
- CAN/CSA C22.2 No. 62368-1-14
- EN 62368-1
- IEC 60950-1 & IEC 62368-1
- AS/NZS 62368-1
EMC
- FCC Part 15 Class B
- ICES-003 Class B
- EN 55032 Class B
- EN 55024
- EN 301 489-1 & EN 301 489-17
- CISPR32 Class B
- VCCI Class B
Operating conditions
- Temperature: 0 to 40°C (+32 to 104°F)
- Relative humidity: 5% to 95%, noncondensing
Storage temperature
- -40 to +70° C (-40 to +160° F)
CCX 500 business media phone comes with
- Console
- Handset with handset cord (handset model only)
- Network (LAN) cable—CAT-5E
- Desk stand
- Setup sheet
Size
- With handset: 17.8cm x 21.6cm x 5.2cm WxHxD (7.0in x 8.5in x 2.0in WxHxD)
- Without handset: 10.5cm x 21.6cm x 5.2cm WxHxD (4.1in x 8.5in x 2.0in WxHxD)
Part number
- 2200-49720-025 CCX 500 Business Media Phone. Open SIP. PoE. Ships without power supply.
- 2200-49710-025 CCX 500 Business Media Phone without handset. Open SIP. PoE. Ships without power supply.
- 2200-49720-019 CCX 500 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply.
- 2200-49710-019 CCX 500 Business Media Phone without handset. Microsoft Teams/ SFB. PoE. Ships without power supply.
- 2200-49713-001 CCX 500 wall mount Kit
Weight
- CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
- CCX 500 without handset carton weight: 0.73kg (1.61 lbs)
Master carton quantity
- Ten (10)
Warranty
- One (1) year

Download Data Sheet

Reviews

Resources

CCX 500 Data Sheet

Learn about the features and functionality of the CCX 500.

Download Data Sheet

Poly CCX Microsoft Teams edition comparison matrix

Download Comparison Guide

Quick Tips for Poly CCX Business Media Phones with Microsoft Teams

Download Brochure

CCX Open SIP edition Comparison Matrix

Download Comparison Guide

Find all Compatible Headsets

Enter the phone model in the Device or Host name field in the online compatibility guide

Learn More

Poly CCX Open SIP for Zoom Phone

Download Comparison Guide

Resource Library

Support

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Next Steps

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CCX 500

Mid-range business media desk phone with color touchscreen.

500

Overview

Everything you need in a desk phone

Benefits

The freedom to work how you want

500

Features

CCX 500 Features

500

Specifications

User interface features

Audio features

Headset and handset compatibility

Network and provisioning

Security

Power

Regulatory approvals **

Radio

Safety

EMC

Operating conditions

Storage temperature

CCX 500 business media phone comes with

Size

Part number

Weight

Master carton quantity

Warranty

500

Reviews

500

Related Products

Poly Lens

CCX 400

CCX 600

CCX 700

500

Resources

CCX 500 Data Sheet

Poly CCX Microsoft Teams edition comparison matrix

Quick Tips for Poly CCX Business Media Phones with Microsoft Teams

CCX Open SIP edition Comparison Matrix

Find all Compatible Headsets

Poly CCX Open SIP for Zoom Phone

500

Support

Next Steps

Connect with us today