Poly+ Comprehensive Device Support And Visibility For Your Hybrid Workforce

Unlimited, global 24x7 technical support
Advance hardware replacement*
Ecosystem Cloud Partner Support
Upgraded access to premium software

Overview

Unlimited, Global 24x7 Priority Technical Support

Poly solutions are rock solid, but if an incident occurs we’re here to help you how and when you need it, using your preferred communication channel - phone, chat, web, live video.

Advance Hardware Replacement*

If a replacement is required, we will ship it to you with pre-paid next-business-day shipping, ensuring business continuity.

Ecosystem Cloud Partner Support

Improve response times in Poly-enabled ecosystem cloud solutions. We will act as your primary point of contact to resolve any technical issues you may have.

Upgraded Premium Software

Elevate your collaborative experience with IT tools, device-specific enhancements, and capabilities all delivering a superior user experience and greater adoption across the entire enterprise.

Exclusive Professional Services Discounts

Save your business time and money with exclusive discounts on remotely delivered Professional Services.

Poly Lens

Intelligent Insights, Scalable Management

Poly Lens software gives IT teams visibility and control over voice, video, and headset devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands using one scalable platform. Poly Lens makes it simple: no heavy IT lifting required.

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Poly Lens App

Designed for You

Get the most out of your Poly devices. Use one convenient app to manage all your compatible devices. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. With the Poly Lens App, you can customize your devices to work the way you do.

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Looking for More Coverage?

Poly+ Enterprise

Support For Everything Poly, No Serial Numbers Needed

It’s peace of mind only Poly can deliver. Poly+ Enterprise gives you hassle-free asset management, automatic coverage, and premium software for your entire Poly estate. You can even purchase your choice of devices at a fixed support price without the hassle of tracking serial numbers. Get advanced hardware replacement* wherever you need it with pre-paid next-day shipping for minimal downtime. Rely on 24/7 priority response for your Poly and leading ecosystem solutions and your own designated Poly Customer Success Manager. Supply your IT staff with integration features and tools that empower them to serve your teams proactively. It’s everything you get from Poly+, turbo charged to keep your enterprise running smoothly.

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Elite

Personalized, Proactive, High-Touch Support

Elite helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management.

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Support Modules

Optional Support Modules

Get the extra help you need when you need it.

Maybe you’re realizing that you need a little more expertise. We’ve got you. Our flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team.

Support Options Brochure

Resources

Poly+ Data Sheet

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better or offers you more comprehensive support.

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Poly+ Full Terms & Conditions

Read the full specification of our comprehensive support service and gain peace of mind for your collaboration environment.

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Poly+ Video Overview

Learn about the features and benefits of Poly+.

Professional Services Exclusive Discounts

Customers with a current Poly+, Poly+ Enterprise, or Elite support contract are eligible for discounts on selected Professional Services.

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Support Services Infographic

Read our infographic to quickly determine which support service is right for your organization.

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Poly Lens Overview Video

Find out how Poly Lens can optimize device management for a distributed workforce.

Poly Lens Data Sheet

Learn about the features and benefits of Poly Lens.

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Poly Lens App Data Sheet

Learn about the features and benefits of Poly Lens App.

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Optional Modules Brochure

You’ve selected your customer support service from Poly. But maybe you need a little more expertise. Our optional flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team.

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Resource Library