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Poly Expert Program

The Poly Expert Program is a framework of technical training and certification offerings from Poly University. Our aim is to provide individuals with the opportunity and the tools to follow a progressive learning and certification path, and to achieve an industry recognized certification from Poly.

Introduction

Introduction

The Poly University team have developed a technical training and certification program that offers a flexible, modular approach to learning. Our aim is to help our customers and partners maximize your understanding of Poly solutions, and get the best results from your Unified Communications deployments

The Poly Expert Program provides a portfolio of learning and certification opportunities to assist individuals who are operating, supporting, installing and designing Poly communication solutions.

The syllabus provides an opportunity to follow a progressive learning and certification path –  from fundamental understanding at Specialist level, through to advanced technical skills at Expert level –  and to acknowledge technical competency with an industry recognized certification from Poly.

The Poly Expert Program is open to everyone – end customers, Poly Partners, freelance consultants, students studying computer and communications technologies, and anyone who is interested in learning more about Poly solutions and the technology of Unified Communications.

Disciplines

Voice

Learn best practices for enterprise deployment of Poly Voice devices to maximize the end user experience.

Video

Learn how to achieve the best collaboration experience with your Poly Video devices.

Discover the power of Poly infrastructure solutions and learn best practice techniques for managing your RealPresence Clariti deployment.

Syllabus Overview

The Poly Expert Program lets you choose the learning that meets your needs. From simple product overviews, to system deployment, configuration and troubleshooting, the Poly Expert Program has courses to suit all levels.

Topics range from Unified Communications theory, to voice endpoint provisioning and management, and from how to make a call from a video endpoint through to how to manage video call bandwidth in an enterprise network. And as you work through your learning journey you can complete certification exams to recognize your progression.

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Poly University

Poly University offers a range of courses to support learners in their development journey. From System Administrator training to end user best practice training, Poly University courses can help you maximize your collaboration experiences.

Certification Exams

The certification exams of the Poly Expert Program are all available to be taken online through our Expert Exams portal. Sign up for a Poly Expert Program exam and take the next step in your certification journey.

Evolving the Polycom Certified Videoconferencing Engineer Program

Launched in 2012, the Polycom Certified Videoconferencing Engineer (PCVE) has been the main component of the Polycom Service Partner program for many years. Now that Polycom and Plantronics have come together to form one company, Poly, the Poly University team have restructured our learning and certification program to provide a more flexible, modular approach to skills development. The Poly Expert Program expands our portfolio of learning and certification to address a broader range of Poly communications solutions and technologies.

What happens to existing PCVE certification status?

Under the new program, the Polycom Certified Videoconferencing Engineer certification has been replaced by the Poly Infrastructure Professional certification. Existing holders of PCVE certification have been automatically enrolled into the new program at Poly Infrastructure Professional status.

The final date for the PCVE exam was set at 31st July 2020. Any person successfully completing the exam and holding a current valid PCVE status on that date is awarded the status of Poly Infrastructure Professional. From the 1st August 2020, only the new exams of the Poly Expert Program will be available.

Any current PCVE certification status holders have been automatically granted Poly Infrastructure Professional certification with the same expiry date as their PCVE. At the time of certification renewal, PCVE holders should recertify under the new program by taking the exams required by the Poly Infrastructure Professional certification.

From 31st July 2020, only the exams of the Poly Expert Program will be available.
Before certifying at Poly Infrastructure Professional status, it is necessary to first certify as Poly Infrastructure Specialist.
For more information about the new program, read The Evolution of the PCVE FAQ.

FAQ
Poly Expert Program FAQ

General questions regarding the structure of the Poly Expert Program.

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FAQ
Poly Voice Professional FAQ

The structure and components of the Poly Voice Professional learning and certification path.

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FAQ
Evolution of PCVE FAQ

How the Poly Expert Program impacts holders of Polycom Certified Videoconferencing Engineer (PCVE) certification.

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FAQ
Poly Video Professional FAQ

The structure and components of the Poly Video Professional learning and certification path.

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FAQ
Poly Infrastructure Professional FAQ

The structure and components of the Poly Infrastructure Professional learning and certification path.

Download FAQ
FAQ
Poly Solutions Expert FAQ

The structure and components of the Poly Solutions Expert learning and certification path.

Download FAQ