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University of Liverpool - Case Study

Encorepro Delivers Crystal-clear Calls And Noise Cancelling In University Of Liverpool Annual Student Clearing Process

Challenge:

Every summer as the UK’s 18-year olds receive their school or college examination results, the nation’s universities brace themselves for the influx of calls as these students establish a university place for the next stage of their education. Ensuring each staff member has call clarity and noise cancelling during annual student ‘clearing day’ with high call volumes.

Solution:

Benefit:

The EncorePro and Blackwire headsets are now being used by staff who handle a mix of calls whether on-site, between sites or working from home, offering mobility and flexibility.