Overview
Connect. Engage. Resolve.
In these challenging times, your customer service representatives (CSRs) are more critical than ever to keep your organization connected to your customers. But it can be challenging to increase service levels with a remote team on multiple platforms. It’s critical that your reps connect with your customers in crystal clear audio and video, that the equipment you provide works across multiple environments and endpoints, and that you are incentivizing your team to stay with you now that working from home is a commodity. Poly can help. Our solutions enable your team to deliver the highest quality communications experience for you, your people, and your customers.
Make a real connection
Maximize your move to cloud
Empower your CSRs
Crystal clear audio quality
In these uncertain times, customers need to have a level of trust in the organization, and in the individual employee they are speaking with. You can lose this trust if there are audio problems or background noise. An unclear call can easily lead to mistakes due to misunderstandings, longer calls, and a general lack of satisfaction from all participants. Equip your teams with a Poly professional headset designed for CSRs.
Embrace softphone and hybrid work
As your employees begin returning to the office, it is likely that you will be using a hybrid model of in-office and remote work to maintain social distancing. This may mean using both cloud and office call center platforms. Make sure the devices you use seamlessly operate across all of these platforms and are easily provisioned and managed. Poly devices work with most platforms and our cloud services help you easily monitor, manage, and inventory all of your devices.
Reward and keep employees
We’ve just completed the world’s largest experiment in “working from home,” and it works. Unfortunately, this means that if you aren’t looking after your employees or creating a good environment for them, they are now able to leave for jobs elsewhere even more easily than before. Providing them with reliable and comfortable equipment can make a big difference to their morale and engagement. Poly has the broadest portfolio of call center headsets to meet the needs of CSRs.
Solutions
Customer Service: Office
Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and an EagleEye Mini camera for seamless audio and video.
Customer Service: Hybrid (Work from Home/Office)
Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the DA80 USB audio processor and EagleEye Mini camera for seamless audio and video.
Outbound sales
Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.
IT Help Desk
Keep the focus on your conversation, not background noise, with the Voyager Focus UC. This wireless headset with active noise canceling (ANC) gives you the perfect balance of noise block and audio comfort.
Customer Success
Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA80 USB audio processor.
Products
Business As Unusual – Call Centers Take On A New Role
Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.
Explore all Customer Service Products
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Savi 8200 Office$309.95Wireless DECT™ headset system
Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
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Voyager Focus UC$279.95Stereo Bluetooth Headset
Keep the focus on your conversation, not background noise, with the sophisticated noise canceling and immersive stereo sound of the Plantronics Voyager Focus UC Stereo Bluetooth headset.
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EncorePro 700 Series$144.00Customer Service Headset
The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.
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EncorePro 500 Series$90.00Customer Service Headset
The EncorePro 500 series balances all-day comfort, superior noise-canceling, and long-term reliability in three innovative designs. Your team will feel the improvements and customers will hear it.
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EncorePro 300 Series$59.95Customer Service Headsets
Give your contact center teams all they need, with Plantronics EncorePro 300 Series headsets. Get high-quality audio, all-day comfort and proven durability.
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DA Series$59.00USB Audio Processor
USB audio processor that connects QD equipped headsets to PC
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MDA500 QD Series$149.95Corded Switcher/Mixer for Quick Disconnect (QD) Headsets
MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.
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VVX 3506-line, mid-range IP desk phone
Six-line, mid-range IP desk phone with color display
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EagleEye Mini$159.95HD video-conferencing camera
Compact camera with big time performance—making your favorite audio meetings more meaningful.
Headset Management
Plantronics Manager Pro software allows IT to manage, update and monitor your team's headsets, even when they are working from home.
Webinars
Resources
Poly is offering a free 20-minute consulting call with our Call Centre experts. Get business advice on keeping teams together even when they are remote or hybrid working.
Learn More
Looking beyond the initial disruption we experienced in 2020 and its lasting impact on the way we all work, the hybrid working movement is still a relatively new term for call centres.
Learn More
Get insights from your headsets with Plantronics Manager Pro.
Download Brochure
Here are seven ways we can help to create great experiences—for you, your people and your customers.
Download Infographic
Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.
Learn More
There is significant uncertainty about where employees will work in the foreseeable future as well as what device their headset will connect to. This means your call center headsets need to be flexible and enable connection to any technology that supports them.
Download Infographic
Are your remote call center reps (CSRs) set up for success? Find out the three key questions you need to consider – and get the answers.
Learn More
Customer Service Representatives (CSRs), IT, Sales and other workers need devices that fit their role and can enable great user and customer experiences whether they are in the office, working from home (WFH) or in a hybrid situation.
Download Brochure
Learn how organizations have adapted their call centers in the newly remote landscape that followed Covid-19. They’re meeting the challenges of their new reality: business as unusual.
Learn MoreNext Steps
Connect with us today
Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.
