Overview
Happy customers start with super service solutions
Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints? Poly’s got your back. Our solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.
Make a real connection
Maximize your move to cloud
Empower your CSRs
Crystal clear audio quality
Customers will always need to trust your organization, starting with that first representative on the phone. Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead to misunderstandings, longer calls, and a general lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
Hybrid work and softphones: business as unusual
Your remote employees are returning to the office — but they’re expecting a hybrid model of in-office and remote work. And you’ll need both cloud and office call center platforms to accommodate that. Make sure your devices operate seamlessly across all of these platforms and are easy to provision and manage. Poly devices work with most platforms and our cloud services help you easily monitor, manage, and inventory all of your devices.
Keep employees happy (and working)
If you don’t offer your employees a hybrid workplace, they’ll find somewhere that does — especially now that remote work has opened up the job market. Providing them with reliable and comfortable equipment will make a massive difference to morale and engagement. And Poly has the broadest portfolio of call center headsets to meet the needs of CSRs. You do the math.
Solutions
Customer Service: Office
Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and a Poly Studio P5 camera for seamless audio and video.
Customer Service: Hybrid (Work from Home/Office)
Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the DA85 Audio processor and Poly Studio P5 camera for seamless audio and video.
Outbound sales
Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.
IT Help Desk
Keep the focus on your conversation, not background noise with the Voyager 4320. This wireless headset with Acoustic Fence technology gives you the perfect balance of noise block and audio comfort.
Customer Success
Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA85 USB audio processor.
Products
Agent Experience Can Make or Break Customer Experience
Having the right technology for your customer service agents — to use no matter where they’re working from — can make all the difference. Read the report from Metrigy to find out what you can do to keep your agents performing at their best, and your customers coming back.
Explore all Customer Service Products
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Voyager 4300 UC SeriesBluetooth Office headset
Free your workers from their desks with the perfect entry-level Bluetooth® wireless headset. Meet the Voyager 4300 UC Series. It’s everything your teams need to stay productive and connect to all their devices whether at home or in the office. Engineered for Intel® Evo™.
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Savi 8200 Office & UCWireless DECT™ headset system
Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
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Savi 7300 Office SeriesUltra-secure wireless DECT™ headset system
Armor up with Savi 7300 Office Series to keep conversations private. The ultra-secure DECT™ wireless headset is the perfect choice for financial, medical, government and contact centers or anywhere sensitive conversations happen.
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Savi 8200 UCWireless USB DECT™ headsets
Make every conversation clear with the Savi 8200 UC Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
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Savi 8200 OfficeWireless DECT™ headset system
Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
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EncorePro 700 SeriesCustomer Service Headset
The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.
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EncorePro 500 SeriesSmarter headsets for contact centers
The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.
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EncorePro 500 SeriesCustomer Service Headset
The EncorePro 500 series balances all-day comfort, superior noise-canceling, and long-term reliability in three innovative designs. Your team will feel the improvements and customers will hear it.
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EncorePro 300 SeriesContact Center Headsets
Give your contact center teams all they need, with Plantronics EncorePro 300 Series headsets. Get high-quality audio, all-day comfort and proven durability.
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DA SeriesSmarter digital adapters for Poly QD headsets
USB audio processor that connects QD equipped headsets to PC
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DA SeriesSmarter digital adapters for Poly QD headsets
USB audio processor that connects QD equipped headsets to PC
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MDA500 QD SeriesCorded Switcher/Mixer for Quick Disconnect (QD) Headsets
MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.
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Poly Edge E300 SeriesIP Desk Phone
This desk phone makes hybrid work easy. The Poly Edge E300 Series offers unbelievable audio and user-loving features in a seriously sharp package.
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Poly Edge E100 / E220IP Desk Phones
These entry level desk phones make hybrid work easy. The Poly Edge E100 and Edge E220 offer color displays and unbelievable audio in a sharp-looking package.
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Poly Studio P5Professional Webcam
Look so good that you’ll crush every meeting with the Poly Studio P5 webcam, built for those serious about quality video. Fine-tuned Poly optics do wonders for your professional image, no matter where you work, with brilliant colors and incredible clarity. The rugged design makes this webcam perfect for professionals of all types.
Webinars
Our panel explores what every industry leader today needs to know for the future of their contact center.
Watch Webinar
Learn how Poly has empowered our CSRs to deliver the same customer service, whether they are in the office or working remotely.
Watch Webinar
Watch an engaging panel discussion on how to secure that better customer experience by focusing on the new workspace experience.
Watch Webinar
Watch this roundtable discussion where experts share their insights into how the modern call center is transforming and the impact it will have on your business and employees.
Watch WebinarResources
Discover the new opportunities that hybrid working creates for contact centers and how to empower your customer service representatives to take advantage of them.
Learn More
Learn from Metrigy on how with the right combination of workplace, software, hardware, and connectivity, agents will be better able to approach each customer interaction a way that will achieve positive results for the engagement.
Learn More
Learn how organizations have adapted their call centers in the newly remote landscape that followed Covid-19. They’re meeting the challenges of their new reality: business as unusual.
Learn More
Learn how enterprise-grade audio and video solutions keep customer service representatives productive and connected to customers, everywhere they work.
Download Infographic
See how Poly professional-grade audio and video solutions improve the experience for your customers and your CSRs.
Download Infographic
If your CSRs are fielding calls in the office and at home, they need devices that connect easily to their favorite platforms, wherever they’re working. We’ve got plenty of great options for a future-proof solution.
Download Infographic
Get insights from your headsets with Plantronics Manager Pro.
Download Brochure
Delivering great customer service with a distributed workforce is a challenge Poly can help you conquer. We’ll show you what it takes to create great experiences—for you, your staff, and your customers.
Download Infographic
Your remote customer service reps (CSRs) maintain the lines of communication with your company’s most vital asset: the customer. Have you set them up for success? We’ll show you how.
Download Infographic
Today’s changing times call for a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly introduces three ways you can help your CSRs deliver great service, wherever they’re working.
Download eBook
These days, many call center employees—customer service reps (CSRs), IT, Sales, and others—are working from home. Some are working in a hybrid capacity. They all need the right tools to help them do their best work and deliver amazing customer experiences.
Download Brochure
Find out how agent experience can make or break customer experience. Dialing in their performance takes a mix of the right technology, performance analytics, and training.
Download Infographic
Looking beyond the initial disruption we experienced in 2020 and its lasting impact on the way we all work, the hybrid working movement is still a relatively new term for call centres.
Learn MoreNext Steps
Connect with us today
Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.
