Overview
Happy customers start with super service solutions
Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints? Poly’s got your back. Our solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.
Make a real connection
Maximize your move to cloud
Empower your CSRs
Crystal clear audio quality
Customers will always need to trust your organization, starting with that first representative on the phone. Why allow audio problems and background noise to weaken that trust? Just one unclear call can easily lead to misunderstandings, longer calls, and a general lack of satisfaction from everyone involved. Go noise-free and confusion-free: Equip your teams with a Poly professional headset designed for CSRs.
Hybrid work and softphones: business as unusual
Your remote employees are returning to the office — but they’re expecting a hybrid model of in-office and remote work. And you’ll need both cloud and office call center platforms to accommodate that. Make sure your devices operate seamlessly across all of these platforms and are easy to provision and manage. Poly devices work with most platforms and our cloud services help you easily monitor, manage, and inventory all of your devices.
Keep employees happy (and working)
If you don’t offer your employees a hybrid workplace, they’ll find somewhere that does — especially now that remote work has opened up the job market. Providing them with reliable and comfortable equipment will make a massive difference to morale and engagement. And Poly has the broadest portfolio of call center headsets to meet the needs of CSRs. You do the math.
Solutions
Customer Service: Office
Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and a Poly Studio P5 camera for seamless audio and video.
Customer Service: Hybrid (Work from Home/Office)
Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the DA85 Audio processor and Poly Studio P5 camera for seamless audio and video.
Outbound sales
Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.
IT Help Desk
Keep the focus on your conversation, not background noise, with the Voyager 4220. This wireless headset with active noise canceling (ANC) gives you the perfect balance of noise block and audio comfort.
Customer Success
Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA85 USB audio processor.
Products
Business As Unusual – Call Centers Take On A New Role
Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.
Explore all Customer Service Products
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Savi 8200 Office$309.95Wireless DECT™ headset system
Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
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Voyager 4200 Office and UC Series$181.81Bluetooth office headset
Options? Oh, yeah. With multiple devices in an open office environment, you need freedom to roam and choose your own calling style. Whether you’re on a desk phone, smartphone or computer, Plantronics Voyager 4200 Office and UC Series Bluetooth® headsets make it easy to do more. You can even listen to music between calls. Power up productivity with outstanding audio, freedom and flexibility.
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EncorePro 700 Series$144.00Customer Service Headset
The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.
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EncorePro 500 Series$112.00Smarter headsets for call centers
The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.
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EncorePro 300 Series$59.95Customer Service Headsets
Give your contact center teams all they need, with Plantronics EncorePro 300 Series headsets. Get high-quality audio, all-day comfort and proven durability.
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DA Series$104.00Smarter digital adapters for Poly QD headsets
USB audio processor that connects QD equipped headsets to PC
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MDA500 QD Series$149.95Corded Switcher/Mixer for Quick Disconnect (QD) Headsets
MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.
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VVX 3506-line, mid-range IP desk phone
Six-line, mid-range IP desk phone with color display
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Poly Studio P5$129.00Professional Webcam
Look so good that you’ll crush every meeting with the Poly Studio P5 webcam, built for those serious about quality video. Fine-tuned Poly optics do wonders for your professional image, no matter where you work, with brilliant colors and incredible clarity. The rugged design makes this webcam perfect for professionals of all types.
Headset Management
Plantronics Manager Pro software allows IT to manage, update and monitor your team's headsets, even when they are working from home.
Webinars
Learn how Poly has empowered our CSRs to deliver the same customer service, whether they are in the office or working remotely.
Learn More
Watch an engaging panel discussion on how to secure that better customer experience by focusing on the new workspace experience.
Learn MoreResources
Poly is offering a free 20-minute consulting call with our Call Center experts. Get business advice on keeping teams together even when they are remote or hybrid working.
Learn More
Looking beyond the initial disruption we experienced in 2020 and its lasting impact on the way we all work, the hybrid working movement is still a relatively new term for call centres.
Learn More
Get insights from your headsets with Plantronics Manager Pro.
Download Brochure
Here are seven ways we can help to create great experiences—for you, your people and your customers.
Download Infographic
Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.
Learn More
There is significant uncertainty about where employees will work in the foreseeable future as well as what device their headset will connect to. This means your call center headsets need to be flexible and enable connection to any technology that supports them.
Download Infographic
Are your remote call center reps (CSRs) set up for success? Find out the three key questions you need to consider – and get the answers.
Learn More
Customer Service Representatives (CSRs), IT, Sales and other workers need devices that fit their role and can enable great user and customer experiences whether they are in the office, working from home (WFH) or in a hybrid situation.
Download Brochure
Learn how organizations have adapted their call centers in the newly remote landscape that followed Covid-19. They’re meeting the challenges of their new reality: business as unusual.
Learn MoreNext Steps
Connect with us today
Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.
