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As of August 29, 2022, HP Inc. completed the acquisition of Poly. For HP product support, please visit the HP Customer Support site.
|Detailed Problem Description||Example: When attempting to upgrade my P15 camera from version 1.3.0 to 2.1.0, the upgrade begins but fails at 30%. I have restarted Lens Desktop as well as restarted my Computer without success.|
|Log Files||When to gather and send log files
Attach log files to the Support Case.
|When Possible provide a Screenshot or Video||Especially for problems where you receive a specific error message, this can be invaluable to expedite resolution.|
|Date & Time of the incident||Logs can be extensive, so you must include all the relevant information about when the problem started and stopped.|
|Software Version||How to get the software version of Lens Desktop|
|OS & Version||
How to find the operating system information and version number
How to find the Lens Tenant ID