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Article ID: 000030993
Last Modified Date: 06/07/2021
Access Level: Public

SoundGuard Explained

Most of the time, what you hear via your phone or headset is what you expect - someone else speaking at a normal level. But very occasionally, unexpected and sometimes loud sounds can be heard. Examples include network interference, fax machines, or even something such as a caller shouting or blowing a whistle, this may generate an acoustic startle.

With acoustic shock protection (SoundGuard) built into all Plantronics professional headsets, such sounds are kept below the level where they could damage hearing. However, some sounds may still be uncomfortable and very disconcerting. Many Plantronics products also include SoundGuard Digital to address this situation. Plantronics SoundGuard Digital technology ensures loud tones are quickly reduced to more comfortable levels, using a sophisticated 3-stage process to protect users from sudden increases in sound levels. Plantronics SoundGuard Digital also ensures that the normal, human voice remains natural and unchanged, delivering face-to-face clarity of communication within a contact center or office environment. SoundGuard protects against sound levels above 118dBA.

Plantronics SoundGuard Digital protects against sound levels above 102dBA, as well as provides anti-startle technology that detects and eliminates any large sudden increase in signal level. The time-weighted average prevents the average noise from exceeding 85dBA.
For more information visit this whitepaper