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Article ID: 000028657
Last Modified Date: 05/15/2021
Access Level: Public

BackBeat GO/BackBeat GO 2: How to Reset

If you have issues with your BackBeat GO or BackBeat GO 2 headset, you can reset it.
To reset your BackBeat GO/BackBeat GO 2:
  1. Press the power button for about 5-6 seconds until the indicator light starts flashing red and blue.
  2. Press the volume up and volume down buttons at the same time. The light flashes rapidly 3 times, and then the headset turns off.
  3. When you turn on the headset, it automatically goes into pairing mode (flashing red and blue) so that you can pair it with your phone or other device.