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Article ID: 000029084
Last Modified Date: 05/15/2021
Access Level: Public

Voyager Pro UC (B230/B230-M): How to Update the Firmware

MyHeadset Updater enables you to update the firmware on both your Voyager Pro UC headset and USB adapter, as well as to set certain options for your headset, such as the preferred language for voice prompts. NOTE: You must have access to a Windows PC in order to perform the update. If you do not have access to a PC, we will be happy to replace your headset with one that has the latest firmware. Please contact our Technical Assistance Center for more information. The following procedure explains how to install MyHeadset Updater, as well as to how to update your firmware.
To download and install the software:
  1. Go to http://www.plantronics.com/us/support/myheadset/updater/
  2. Click Continue.
  3. Click Download Now.
  4. Follow the on screen prompts for downloading and installing the application.
To update the firmware:
  1. Plug your USB adapter into your computer OR connect your headset to computer using the USB charging cable (you have to update the firmware on the adapter and headset separately).
  2. Go to http://www.plantronics.com/us/support/myheadset/updater/
  3. The application will tell you when your headset or adapter is connected. Click Continue.
  4. Set any desired options (headset only).
  5. Click Update Headset.
  6. When the warning message appears, click Continue.
  7. When the update is complete, click Finish.