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Article ID: 000035030
Last Modified Date: 10/12/2021
Access Level: Public

Is a new license required to upgrade from M100 to RPD

When user buys RPD upgrade from M100, is there some special SW that does the upgrade or do they just get Lic key for RPD and we don’t really care what they do w/M100?
The first part is to log into support.polycom.com and go to the activation upgrade. Use the M100 key has the Serial Number. Once you have pulled up the M100 you use the migration key in the license number field. You will active the migration license to the M100 key getting a new activation key code. You then need to launch RPD and get to the activation screen. You will need to use the original M100 key/serial number as the license key and the new activation key code to activate RPD.