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Article ID: 000053040
Last Modified Date: 10/12/2021
Access Level: Public

No audio on VMR conference - RMX major card alert MFA errorCardsCard ID:2, Card Type:mpm, Description: Out of range recovery messages - #256, Dsp# 9

The customer has reported an issue where that there is no audio on the VMR's but video are fine. In addition, they've restarted the RMX yesterday and this restored the audio on the VMR.
Multipiple card major alerts seen in the Faults list:

MFA errorCardsCard ID:2, Card Type:mpm, Description: Out of range recovery messages - #256, Dsp# 3 MFA errorCardsCard ID:2, Card Type:mpm, Description: Out of range recovery messages - #256, Dsp# 20 MFA errorCardsCard ID:2, Card Type:mpm, Description: Out of range recovery messages - #256, Dsp# 4   RMAed MPMx card and the Voltage alert has appeared. Changed the power cable connected to another power source and the alert was gone. No above alerts were seen after.