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Article ID: 000042867
Last Modified Date: 10/12/2021
Access Level: Public

Trio 8800 USB pass through audio quality is poor.

Reported software Version(s): 5.9.2.7553
Software versions affected: 5.9.2.7553
Phone platforms affected: Trio 8800
Phone platforms deployed: Trio 8800 Pre-Configuration:
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1. Trio in Skype base profile. Steps:
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1. Connect micro USB cable into Trio & USB Type A inot laptop USB port.
2. Use the Trio as a speaker for youtube, or use it for audio during a Skype client call. Expected Results:
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Trio USB audio should not be choppy Observed Results:
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Trio USB audio is choppy and saturated. If video.autoStartVideoTx is disabled (video.autoStartVideoTx="0") the issue is present. If this parameter is set to "1", the issue is not there.
This is addresed in 5.9.3 and above. Available on April 7th of 2020.