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SaaS (Plantronics Manager/Plantronics Manager Pro) Release Notes

Article ID:

000021552

Plantronics Manager Pro Release Notes 3.19.1 Update

Sep 24, 2020: Plantronics Manager Pro 3.19.1 Update

Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.

What's New 

General

Plantronics Manager Pro

  • SAVI 8200 AERs settings support added

Resolved Issues
 
  • Clarified process description regarding the deployment of updates from a local source
  • Corrected date-handling to address inconsistencies related to policy compliance reporting
  • Correction to Voyager Focus 2 ringtone settings configuration
  • Corrected time display issue for End of Month saved reports
Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.19.0 Update

Aug 20, 2020: Plantronics Manager Pro 3.19.0 Update

What's New 

General

Plantronics Manager Pro
  • Added the ability to configure administrative reporting settings for the Savi 8200 Series.

Resolved Issues
 
  • Fixed an issue with the data retention process not deleting users.
  • Addressed a general time-zone handling issue in reports that caused misleading or incorrect results.
  • Modified the names of specific device settings to be consistent across products.
  • Removed the Eagle Eye Mini camera from the Device Adoption report since there is currently no call information associated with the camera.
  • Renamed the Voyager 7200 Series to Voyager Focus 2 Series.
  • Corrected multiple issues with hyperlinks not working as expected after the recent move from plantronics.com to poly.com.
  • Filtering on Software|Build in Host Inventory now works as expected.
  • Ensure the policy type dropdown remains disabled after a page refresh.
  • Added entries to the Audit Log report when reports are scheduled and/or emailed.
  • General UI fixes and improvements to reports and inventory.

Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log




Plantronics Manager Pro Release Notes 3.18.0 Update

June 30, 2020: Plantronics Manager Pro 3.18.0 Update


What's New 

General

Plantronics Manager Pro
  • Support in inventory and in the appropriate Asset Management and Adoption reports for the EagleEye Mini USB Camera

Resolved Issues
 
  • Modified software update notifications to remove the build date of releases, since that does not typically correspond to the official product release date.
  • Eliminated “Habitat Soundscaping” and “PLT Status Indicator” from the Softphone Adoption report.
  • Added the ability to filter on Poly and Plantronics devices in reports to support the EagleEye Mini USB camera.
  • Fixed links that were broken as a result of moving the corporate web site to poly.com.
  • Modified the behavior of the “Copy Policy” icon to always be visible when viewing policies. This was changed to address inconsistencies in visibility between different browsers.
Known Issues
  • If the Microsoft Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.16.0 Update

April 7, 2020: Plantronics Manager Pro 3.16.0 Update
What's New 

Resolved Issues
  • Added the ability to copy a firmware policy from the firmware policy table view.
  • Corrected the firmware update notification to include the number of devices (vs the number of unique firmware versions)
  • Fixed performance issues related to the aggregation of report data which caused potential delays in how quickly data was surfaced in reports.
  • Fixed authentication issues with legacy hubs and with hosts associated with multiple users.
Known Issues
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log


Plantronics Manager Pro Release Notes 3.16.0

Feb 24 2020: Plantronics Manager Pro 3.16.0


What's New 

General 

Plantronics Manager Pro 
    • Replaced the accordion view of firmware policies with a tabular view that can be filtered/searched to make it easier to manage large numbers of firmware policies.
    • Added support for a new “Auto-Create Policy” firmware policy setting.  If enabled, it will result in the automatic creation of default firmware version policies for products that exist within the tenant. The default policies that are created will be set to apply the latest version of firmware for all users.
    • Extended reports to include data from 3rd party softphones. Note that data provided by 3rd party softphones is not verified or supported by Poly. For a list of softphones directly supported by Poly please see:  https://www.plantronics.com/supportedsoftphones.
    • Added the ability to use wildcards when specifying Excluded Accounts.
    • Improvements to the Software and Firmware Compliance reports to clarify compliance when hosts or devices are shared by different users.
    • Added the ability to filter on “Call End Method” in the User Activity report.
    • Added support for the Avaya IX Workplace softphone.


Resolved Issues
 
  • Fixed issue with reports showing times as offsets from GMT instead of in local time.
  • Improved performance for large numbers of firmware version policies.
  • Fixed discrepancies between data shown in inventory vs reports.
  • Added the Mute Reminder setting for the Blackwire 7225.
  • Performance improvements were made to various reports.
  • Added missing products to the filter in the Acoustic Events report. 
  • Miscellaneous UI and security fixes.

Known Issues
  • Previous runs of scheduled reports will not be preserved during the upgrade to 3.16 and should be downloaded and saved prior to the upgrade.  Only report contents are affected by this, the Saved Reports themselves are not impacted.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log




Plantronics Manager Pro Release Notes 3.14.2

November 2, 2019: Plantronics Manager Pro 3.14.2

Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.

Resolved Issues
  • Added back support for the CIPC IP Communicator plugin so that it can be managed by an enterprise administrator.
  • Added missing LDAP User attributes to new reporting datasets.  Attributes now available via API.
  • Fixed issue with LDAP attributes not showing up in PMP (caused by invalid character that existed in attributes sent by Hub).  
  • Fixed issue with filtering not working correctly in the Softphone Adoption report.
  • Added missing products to the filter in the Acoustic Events report. 
  • Fixed issue with using Next/Prev to page through device inventory in quick succession causing the application to freeze. 
  • Fixed problem with data not being shown in the Software Policy Compliance report when no software policy has been created. 
  • Miscellaneous UI fixes.

Known Issues
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.


Plantronics Manager Pro Release Notes 3.14.01

October 2, 2019: Plantronics Manager Pro 3.14.01

Resolved Issues
  • Fixed issue with Hub versions missing from the Policy Compliance report
  • Miscellaneous performance improvements
  • Added missing file share location for Mac local deployments
  • Corrected count shown for Groups tagged as “Used for Deployment” in Inventory
  • Fixed issue with longer fields (hostname, OS, Product) being shown on two lines in reports
  • Updated user profile to show all LDAP user attributes
  • Fixed miscellaneous UI issues in reports.
  • Clarified text that describes how policy scheduling works
  • Security fix to prevent script injection on specific pages
Known Issues
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.


Plantronics Manager Pro Release Notes 3.14

July 29, 2019: Plantronics Manager Pro 3.14

What's New
General

Plantronics Hub
  • Plantronics Hub | Softphone End of Life
    • Some softphones will no longer be supported with Plantronics Hub 3.14.  Details can be found in this knowledge base article.  The following functionality will no longer be available for these deprecated softphones:  Call control, mute, volume synch and the generation of call data for Plantronics Manager Pro reports.  If you are using one of these softphones, do not upgrade and instead remain on Plantronics Hub 3.13 or prior to ensure functionality. To better understand the impact to data generation for these deprecated softphones, please see Plantronics Manager Pro area below.
       
Plantronics Manager Pro
  • Softphone End of Life
    • The deprecated softphones will no longer appear in the list of softphones available for management.  The enable/disable functionality will no longer be available for these softphones in the Plantronics Manager Pro interface.  These softphones will continue to be manageable by the end user in versions of Plantronics Hub prior to 3.14.
    • Usage data for deprecated softphones will no longer be sent to PMP once the client is updated to Plantronics Hub 3.14.  Versions prior to 3.14 will continue to send this data.
  • Status Page for Plantronics Manager Pro is now available:  https://status.plantronics.com
  • Plantronics Manager/Pro > Support Page
    • This has been updated to include a link to our status page.  An email address has also been made available for feedback and enhancement requests.
  • Azure SSO
    • Added support for Azure SSO.  A knowledge base article covering the configuration details can be found here but also available in the User Guide.
  • Improved Visibility of Left Side Navigation
    • The left navigation font size has been increased as a result of feedback from users.
  • Version Status Report
    • Software
      • Issue:  Report was counting the number of user profiles (vs number of hosts).  Although technically accurate, this was confusing as the total count in the report did not match the total count of “hosts” as found in the Plantronics Manager Pro UI. 
      • Resolution:   Improvements were made to the Software Version status report to show information based on hosts rather than users.  The following changes were made:
        • Report is now“host” based verses “user profile” based
        • Added “Hosts” filter
        • Removed “All OS” as default; Windows set as new default
        •  
    • Firmware
      • Issue:  Current report is not very user friendly if tenant has multiple products.
      • Resolution: Create new top-level report at the Family level allowing user to drill into the family for product level information.
  • Performance Improvements:  Made improvements in general page loading as well as report responsiveness.

Resolved Issues
  • 404 page received when creating new firmware policies if 90 plus policies already exist
  • Mass deletion (over 10K items) dialog box indicates 10k “users” being deleted even if it is devices or hosts
  • Improvements to speed up page loading
  • Address performance issues with mass delete of large numbers of non-plt devices.
  • Clicking on Active Policy link now takes you to expanded device policy.    
  • Added custom pagination to tabular reports to improve performance on large tenants.
  • Removed display of ‘null’ in report columns when value is missing   (multiple defects)
  • Allow use of comma in name of LDAP User Attribute group 
  • Fixed issues with Device Distribution report returning 403 Forbidden on tenants with over 100K users
  • Misc interface fixes in Plantronics Manager Pro UI and reports (multiple defects)
  • Increased size of font in left-side navigation
  • Improve user experience for read-only admins to make it clear operations not permitted
  • Add missing events to audit log (multiple defects)
Known Issues
  • Significant changes were made to the Version Status reports in this 3.14 release.  As a result, all saved Version Status reports will need to be recreated after migrating to 3.14.
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.


Plantronics Manager Pro Release Notes 3.13.1 Patch (Build 19327)

June 25, 2019: Plantronics Manager Pro 3.13.1 Build 193427

Resolved Issues
  • Slow performance of the Plantronics Manager Pro admin portal (page loading).  Added support for resource caching.
Known Issues
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.
  Earlier Versions of Plantronics Manager/Plantronics Manager Pro
  • Earlier versions of the release notes can be found here.