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SaaS (Plantronics Manager/Plantronics Manager Pro) Release Notes

Article ID:

000021552

Plantronics Manager Pro Release Notes 3.20.1 Update

Nov 18, 2020: Plantronics Manager Pro 3.20.1 Update

Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features, supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.

What's New 

General

Plantronics Manager Pro

  • Infrastructure updates

Resolved Issues
 
  • Updated Close Conversation Limiting settings for SAVI 82xx


Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.20 Update

Oct 28, 2020: Plantronics Manager Pro 3.20 Update


What's New 

General

Plantronics Manager Pro
  • Poly Sync 20 device support
  • Automatic update on Plantronics Hub restart option made available for Apple MAC policy deployments

Resolved Issues
 
  • Corrected Device Adoption report “All Device States” filter to ensure the result set includes the sum of “Active”, “Inactive” and “Out of Service” filters
  • Corrected issue with multiple link handling in Audit Log report
  • Improved page handling when switching tabs in Softphone Adoption report
  • Improved page handling for Version Status reports
  • Corrected issue where Plantronics Manager FW retraction notifications were not being sent
  • Corrected Audit Log issue where the creation of Saved Reports did not include the name/type of the originating report


Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.19.1 Update

Sep 24, 2020: Plantronics Manager Pro 3.19.1 Update

What's New 

General

Plantronics Manager Pro  
  • SAVI 8200 AERs settings support added

Resolved Issues
 
  • Clarified process description regarding the deployment of updates from a local source
  • Corrected date-handling to address inconsistencies related to policy compliance reporting
  • Correction to Voyager Focus 2 ringtone settings configuration
  • Corrected time display issue for End of Month saved reports
Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.19.0 Update

Aug 20, 2020: Plantronics Manager Pro 3.19.0 Update

What's New 

General

Plantronics Manager Pro
  • Added the ability to configure administrative reporting settings for the Savi 8200 Series.

Resolved Issues
 
  • Fixed an issue with the data retention process not deleting users.
  • Addressed a general time-zone handling issue in reports that caused misleading or incorrect results.
  • Modified the names of specific device settings to be consistent across products.
  • Removed the Eagle Eye Mini camera from the Device Adoption report since there is currently no call information associated with the camera.
  • Renamed the Voyager 7200 Series to Voyager Focus 2 Series.
  • Corrected multiple issues with hyperlinks not working as expected after the recent move from plantronics.com to poly.com.
  • Filtering on Software|Build in Host Inventory now works as expected.
  • Ensure the policy type dropdown remains disabled after a page refresh.
  • Added entries to the Audit Log report when reports are scheduled and/or emailed.
  • General UI fixes and improvements to reports and inventory.

Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log




Plantronics Manager Pro Release Notes 3.18.0 Update

June 30, 2020: Plantronics Manager Pro 3.18.0 Update


What's New 

General

Plantronics Manager Pro
  • Support in inventory and in the appropriate Asset Management and Adoption reports for the EagleEye Mini USB Camera

Resolved Issues
 
  • Modified software update notifications to remove the build date of releases, since that does not typically correspond to the official product release date.
  • Eliminated “Habitat Soundscaping” and “PLT Status Indicator” from the Softphone Adoption report.
  • Added the ability to filter on Poly and Plantronics devices in reports to support the EagleEye Mini USB camera.
  • Fixed links that were broken as a result of moving the corporate web site to poly.com.
  • Modified the behavior of the “Copy Policy” icon to always be visible when viewing policies. This was changed to address inconsistencies in visibility between different browsers.
Known Issues
  • If the Microsoft Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.16.0 Update

April 7, 2020: Plantronics Manager Pro 3.16.0 Update
What's New 

Resolved Issues
  • Added the ability to copy a firmware policy from the firmware policy table view.
  • Corrected the firmware update notification to include the number of devices (vs the number of unique firmware versions)
  • Fixed performance issues related to the aggregation of report data which caused potential delays in how quickly data was surfaced in reports.
  • Fixed authentication issues with legacy hubs and with hosts associated with multiple users.
Known Issues
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log


Plantronics Manager Pro Release Notes 3.16.0

Feb 24 2020: Plantronics Manager Pro 3.16.0


What's New 

General 

Plantronics Manager Pro 
    • Replaced the accordion view of firmware policies with a tabular view that can be filtered/searched to make it easier to manage large numbers of firmware policies.
    • Added support for a new “Auto-Create Policy” firmware policy setting.  If enabled, it will result in the automatic creation of default firmware version policies for products that exist within the tenant. The default policies that are created will be set to apply the latest version of firmware for all users.
    • Extended reports to include data from 3rd party softphones. Note that data provided by 3rd party softphones is not verified or supported by Poly. For a list of softphones directly supported by Poly please see:  https://www.plantronics.com/supportedsoftphones.
    • Added the ability to use wildcards when specifying Excluded Accounts.
    • Improvements to the Software and Firmware Compliance reports to clarify compliance when hosts or devices are shared by different users.
    • Added the ability to filter on “Call End Method” in the User Activity report.
    • Added support for the Avaya IX Workplace softphone.


Resolved Issues
 
  • Fixed issue with reports showing times as offsets from GMT instead of in local time.
  • Improved performance for large numbers of firmware version policies.
  • Fixed discrepancies between data shown in inventory vs reports.
  • Added the Mute Reminder setting for the Blackwire 7225.
  • Performance improvements were made to various reports.
  • Added missing products to the filter in the Acoustic Events report. 
  • Miscellaneous UI and security fixes.

Known Issues
  • Previous runs of scheduled reports will not be preserved during the upgrade to 3.16 and should be downloaded and saved prior to the upgrade.  Only report contents are affected by this, the Saved Reports themselves are not impacted.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log




Plantronics Manager Pro Release Notes 3.14.2

November 2, 2019: Plantronics Manager Pro 3.14.2

Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.

Resolved Issues
  • Added back support for the CIPC IP Communicator plugin so that it can be managed by an enterprise administrator.
  • Added missing LDAP User attributes to new reporting datasets.  Attributes now available via API.
  • Fixed issue with LDAP attributes not showing up in PMP (caused by invalid character that existed in attributes sent by Hub).  
  • Fixed issue with filtering not working correctly in the Softphone Adoption report.
  • Added missing products to the filter in the Acoustic Events report. 
  • Fixed issue with using Next/Prev to page through device inventory in quick succession causing the application to freeze. 
  • Fixed problem with data not being shown in the Software Policy Compliance report when no software policy has been created. 
  • Miscellaneous UI fixes.

Known Issues
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.


Plantronics Manager Pro Release Notes 3.14.01

October 2, 2019: Plantronics Manager Pro 3.14.01

Resolved Issues
  • Fixed issue with Hub versions missing from the Policy Compliance report
  • Miscellaneous performance improvements
  • Added missing file share location for Mac local deployments
  • Corrected count shown for Groups tagged as “Used for Deployment” in Inventory
  • Fixed issue with longer fields (hostname, OS, Product) being shown on two lines in reports
  • Updated user profile to show all LDAP user attributes
  • Fixed miscellaneous UI issues in reports.
  • Clarified text that describes how policy scheduling works
  • Security fix to prevent script injection on specific pages
Known Issues
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.
  Earlier Versions of Plantronics Manager/Plantronics Manager Pro
  • Earlier versions of the release notes can be found here.