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Savi 400 Series Troubleshooting: Call Does Not End When Headset is Docked in Charging Cradle

Article ID:
000022729

Question

When I dock a Savi 400 headset into the charging cradle, the headset link goes down but the call remains active on the phone. How can I fix this?

Answer

This is a known issue and was identified in June 2015. We recommend that you first end the call by pressing the headset call control button or the phone’s headset button, and then dock the headset into the charging cradle. For updates on this issue, contact our Technical Assistance Center or our Sales Engineering department.