Savi 700 Series Troubleshooting: Savi radio does not initiate when running Lync 2013 with Spokes
QuestionI just upgraded to Lync 2013. I am running the latest Spokes software (2.7.14092.0). When I initiate a call from the Lync the headset does not wake up and I do not hear audio. I have to press the call control on either the headset or base to hear. How do I correct this?
AnswerThe problem occurs due to a compatibility issue between Lync 2013 and Spokes 2.7.14092.0. The problem is corrected in Spokes 2.8 (2.8.24304.0 or higher). Spokes 2.8 is available on the Plantronics site at http://www.plantronics.com/us/support/software-downloads/business-windows.jsp
If you wish to continue running Spokes 2.7.14092.0, Plantronics recommends the following work arounds:
- Press the headset call control before launching the call.
- Enable audio sensing in Spokes.