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Quick Start

VVX 101: Business Media Phone

(01:10 mins)

VVX 101: How to use the Standard Features

(01:39 mins)

VVX Expansion Module

(50 secs)

Calling & Conferencing

VVX: How to answer an Incoming Call

(14 secs)

VVX: How to forward a Call

(19 secs)

VVX: How to Dial a Call or a Conference

(59 secs)

VVX: How to use the Conferencing

(53 secs)

VVX: How to Join Multiple Calls into a Conference

(34 secs)

VVX: How to Place a Video Call

(21 secs)

VVX: Answering a Call on your Locked Phone

(20 secs)

VVX: How to use the Call Park Feature

(30 secs)

VVX: How to View Call Logs

(33 secs)

VVX: How to Disconnect a Call

(14 secs)

VVX: How to Page

(26 secs)

VVX: How to Redial

(15 secs)

VVX: How to Blind Transfer a Call

(21 secs)

Directories & Favorites

VVX: How to Dial from the Directory

(31 secs)

VVX: How to Access the Local Directory

(17 secs)

VVX: How to Use the Corporate Directory

(23 secs)

VVX: How to Dial Favorites

(26 secs)

VVX: How to Add a Contact as a Favorite

(24 secs)

VVX: How to Dial a Recent Contact

(16 secs)

Connecting to Other Devices

VVX: How to Pair a Bluetooth Headset

(57 secs)

VVX: How to Set Up a USB Headset

(19 secs)

VVX: How to Install your VVX Camera

(20 secs)

Customization

VVX: How to Customize a VVX

(01:56 mins)

VVX: How to Schedule Power Savings

(34 secs)

VVX: How to Set the Screen Saver

(31 secs)

Other Features

VVX: How to Activate Do Not Disturb

(20 secs)

VVX: How to Use Push-To-Talk

(30 secs)

VVX: How to Use the Locked Phone Functionality

(28 secs)

VVX: How to View Media Statistics

(22 secs)

VVX: How to View Pictures

(37 secs)

VVX: How to View Network Statistics

(21 secs)

VVX: How to Access the Applications Feature

(20 secs)

VVX: How to Record a Call

(38 secs)

VVX: How to Playback a Recording

(35 secs)

VVX: How to Restart your Phone

(24 secs)

Data Sheet
Document Language
VVX 501 Data Sheet
other documents
Document Language
Certificate Updates for Polycom UC Software

English

Certificate Updates for Poly UC Software Technical Update

English

Certificate Updates for Polycom UC Software Technical Update

English

Offer of Source for Open Source Software for Polycom UC Software

English

Poly VVX Business Media and IP Phones Privacy Guide

English

Polycom UC Software Offer of Source for Open Source Software

English

Polycom UC Software Offer of Source for Open Source Software

English

Polycom UC Software Offer of Source for Open Source Software

English

Polycom UC Software REST API Reference Manual

English

Polycom UC Software REST API Reference Manual

English

Poly UCS Certificate Update 

English

Poly UC Software 6.4.0 Certificates Update 

English

Poly UC Software 6.4.0 Offer of Source for Open Source Software 

English

Poly UC Software Offer of Source for Open Source Software

English

Poly UC Software 6.4.0 RestAPI Reference Manual 

English

Polycom VVX Business Media and IP Phones Privacy Guide

English

Polycom VVX Business Media Phones Safety and Regulatory Notice 

English

BroadSoft Busy Lamp Field (BLF) and Key System Emulation Technical Reference

English

Certificate Updates for Poly UC Software Technical Update

English

Poly UC Software 6.4.2 Certificates Update

English

Poly UC Software Offer of Source for Open Source Software

English

Poly UC Software Offer of Source for Open Source Software 6.4.3

English

Poly UC Software 6.4.2 REST API Reference Manual

English

Poly UC Software REST API Reference Manual

English

Release Name Release Version Software Download Release Notes Release Date

PDF

HTML

PDF

HTML

 
Combined Software Files

As of UCS 6.4.3, only “Split” files will be available for downloading and upgrading software on your phone.
“Combined” files will no longer be available.

Product Name Software Download Release Notes Release Date

Poly UC software 6.4.2.3008 for VVX Business media phones [combined]

292 MB

PDF

Jan 10, 2022

Poly UC software 6.4.2.3008 for VVX Business media phones [Split]

618 MB

PDF

Jan 10, 2022
Poly UC software 6.4.1.2280 for VVX Business media phones [combined] 292 MB PDF Jul 16, 2021
Poly UC software 6.4.1.2280 for VVX Business media phones [Split] 624 MB PDF Jul 16, 2021
Poly UC Software 6.4.0.11527 for VVX Business media phones [combined] 292 MB PDF May 20, 2021
Poly UC Software 6.4.0.11527 for VVX Business media phones [Split] 624 MB PDF May 20, 2021
Poly UC Software 5.9.6.2996 for VVX Business media phones[combined] 421 MB PDF Mar 2, 2021
Poly UC Software 5.9.6.2996 for VVX Business media phones [Split] 920 MB PDF Mar 2, 2021
Poly CAB files for UC Software 5.9.6.2996 for VVX Business Media Phones and SoundStructure 789 MB   Mar 2, 2021
Poly CAB files for UC Software UCS 5.9.1.0615 for VVX Business IP Phones 846 MB   Jan 10, 2019
Poly Better Together over Ethernet Connector (BToE) Application 3.9.1 2.9 MB PDF Apr 04, 2019
Poly UC Software UCS 5.9.0.9373 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 429 MB PDF Dec 18, 2018
Poly UC Software UCS 5.9.0.9373 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 944 MB PDF Dec 18, 2018
Poly CAB files for UC Software UCS 5.9.0.9373 for VVX Business Media Phones and SoundStructure 486 MB   Dec 18, 2018
Poly Better Together over Ethernet Connector (BToE) Application 3.9.0 6.6 MB PDF Dec 17, 2018
Poly UC Software 5.8.1.7278 Rev H for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 403 MB PDF Oct 22, 2018
Poly UC Software 5.8.1.7278 Rev H for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 889 MB PDF Oct 22, 2018
Poly CAB files for UC Software 5.8.1.7278 Rev H for VVX Business Media Phones and SoundStructure 797 MB   Oct 22, 2018
Poly UC Software 5.8.0.13851 Rev J for VVX Business Media Phones and SoundStructure [Combined] 405 MB PDF Oct 22, 2018
Poly UC Software 5.8.0.13851 Rev J for VVX Business Media Phones and SoundStructure [Split] 893 MB PDF Oct 22, 2018
Poly CAB files for UC Software 5.8.0.13851 Rev J for VVX Business Media Phones and SoundStructure 801 MB   Oct 22, 2018
Poly UC Software 5.7.3.1797 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 354 MB PDF Oct 22, 2018
Poly UC Software 5.7.3.1797 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 712 MB PDF Oct 22, 2018
Poly CAB files for UC Software 5.7.3.1797 Rev D for VVX Business Media Phones and SoundStructure 622 MB   Oct 22, 2018
Poly UC Software 5.7.2.1765 Rev E for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 353 MB PDF Jun 29, 2018
Poly UC Software 5.7.2.1765 Rev E for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 711 MB PDF Jun 29, 2018
Poly CAB files for UC Software 5.7.2.1765 Rev E for VVX Business Media Phones and SoundStructure 620 MB   Jun 29, 2018
Poly UC Software 5.7.1.3782 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 362 MB PDF Jun 29, 2018
Poly UC Software 5.7.1.3782 Rev D for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 729 MB PDF Jun 29, 2018
Poly CAB files for UC Software 5.7.1.3782 Rev D for VVX Business Media Phones and SoundStructure 636 MB   Jun 29, 2018
Poly UC Software 5.7.0.14430 Rev R for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 353 MB PDF Jun 29, 2018
Poly UC Software 5.7.0.14430 Rev R for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 711 MB PDF Jun 29, 2018
Poly CAB files for UC Software 5.7.0.14430 Rev R for VVX Business Media Phones and SoundStructure 620 MB   Jun 29, 2018
Poly UC Software 5.6.3.1155 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 362 MB PDF Jun 20, 2018
Poly UC Software 5.6.3.1155 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 707 MB PDF Jun 20, 2018
Poly CAB files for UC Software 5.6.3.1155 for VVX Business Media Phones and SoundStructure 616 MB   Jun 20, 2018
Poly UC Software 5.6.2.1593 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 352 MB PDF Apr 9, 2018
Poly UC Software 5.6.2.1593 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 707 MB PDF Apr 9, 2018
Poly CAB files for UC Software 5.6.2.1593 for VVX Business Media Phones and SoundStructure 616 MB   Apr 9, 2018
Poly UC Software 5.6.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 352 MB PDF Dec 4, 2017
Poly UC Software 5.6.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 707 MB PDF Dec 4, 2017
Poly CAB files for UC Software 5.6.1 for VVX Business Media Phones and SoundStructure 616 MB   Dec 4, 2017
Poly UC Software 5.6.0 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 352 MB PDF Jul 20, 2017
Poly UC Software 5.6.0 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 352 MB PDF Jul 20, 2017
Poly CAB files for UC Software 5.6.0 for VVX Business Media Phones and SoundStructure 616 MB   Jul 20, 2017
Poly UC Software 5.5.3 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 348 MB PDF Sep 12, 2017
Poly UC Software 5.5.3 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 699 MB PDF Sep 12, 2017
Poly CAB files for UC Software 5.5.3 for VVX Business Media Phones and SoundStructure 608 MB   Sep 12, 2017
Poly UC Software 5.5.2 for VVX Business Media Phones [Combined] 355 MB PDF May 11, 2017
Poly UC Software 5.5.2 for VVX Business Media Phones [Split] 713 MB PDF May 11, 2017
Poly CAB files for UC Software 5.5.2 for VVX Business Media Phones 621 MB   May 11, 2017
Poly UC Software 5.5.1 Rev P for VVX Business Media Phones [Combined] (Latest UC Software release with LCD issue on top of 5.5.1 Rev E) 355 MB PDF Mar 21, 2017
Poly UC Software 5.5.1 Rev P for VVX Business Media Phones [Split] (Latest UC Software release with LCD issue on top of 5.5.1 Rev E) 711 MB PDF Mar 21, 2017
Poly CAB files for UC Software 5.5.1 Rev P for VVX Business Media Phones (Latest UC Software release with LCD issue on top of 5.5.1 Rev E) 616 MB   Mar 21, 2017
Poly UC Software 5.5.1 Rev Q for VVX Business Media Phones [Combined] (Latest UC Software release with LCD issue on top of 5.5.1) 356 MB PDF Mar 21, 2017
Poly UC Software 5.5.1 Rev Q for VVX Business Media Phones [Split] (Latest UC Software release with LCD issue on top of 5.5.1) 711 MB PDF Mar 21, 2017
Poly CAB files for UC Software 5.5.1 Rev Q for VVX Business Media Phones (Latest UC Software release with LCD issue on top of 5.5.1) 617 MB   Mar 21, 2017
Poly UC Software 5.5.0 Rev X for VVX Business Media Phones [Combined] 354 MB PDF Apr 10, 2017
Poly UC Software 5.5.0 Rev X for VVX Business Media Phones [Split] 709 MB PDF Apr 10, 2017
Poly CAB files for UC Software 5.5.0 Rev X for VVX Business Media Phones 615 MB   Apr 10, 2017
Poly UC Software 5.4.7 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 337 MB PDF Jul 20, 2017
Poly UC Software 5.4.7 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 679 MB PDF Jul 20, 2017
Poly CAB files for UC Software 5.4.7 for VVX Business Media Phones and SoundStructure 588 MB   Jul 20, 2017
Poly UC Software 5.4.6 Rev A for VVX Business Media Phones [Combined] 343 MB PDF Mar 21, 2017
Poly UC Software 5.4.6 Rev A for VVX Business Media Phones [Split] 690 MB PDF Mar 21, 2017
Poly CAB files for UC Software 5.4.6 Rev A for VVX Business Media Phones 598 MB   Mar 21, 2017
Poly UC Software 5.4.5 Rev M for VVX Business Media Phones [Combined] 342 MB PDF Apr 10, 2017
Poly UC Software 5.4.5 Rev M for VVX Business Media Phones [Split] 698 MB PDF Apr 10, 2017
Poly CAB files for UC Software 5.4.5 Rev M for VVX Business Media Phones 597 MB   Apr 10, 2017
Poly UC Software 5.4.5 for VVX Business Media Phones [Combined] 335 MB   Sep 30, 2016
Poly UC Software 5.4.5 for VVX Business Media Phones [Split] 675 MB   Sep 30, 2016
Poly UC Software 5.4.5 Rev K for VVX Business Media Phones [Combined] 342 MB PDF Mar 23, 2017
Poly UC Software 5.4.5 Rev K for VVX Business Media Phones [Split] 689 MB PDF Mar 23, 2017
Poly CAB files for UC Software 5.4.5 Rev K for VVX Business Media Phones 689 MB   Mar 23, 2017
Poly UC Software 5.4.4 Rev CN for VVX Business Media Phones [Combined] 342 MB PDF May 3, 2017
Poly UC Software 5.4.4 Rev CN for VVX Business Media Phones [Split] 688 MB PDF May 3, 2017
Poly CAB files for UC Software 5.4.4 Rev CN for VVX Business Media Phones 596 MB   May 3, 2017
Poly UC Software 5.4.4 Rev CL for VVX Business Media Phones [Combined] 341 MB PDF Feb 9, 2017
Poly UC Software 5.4.4 Rev CL for VVX Business Media Phones [Split] 688 MB PDF Feb 9, 2017
Poly CAB files for UC Software 5.4.4 Rev CL for VVX Business Media Phones 596 MB   Feb 9, 2017
Poly UC Software 5.4.3 Rev F for VVX Business Media Phones [Combined] 338 MB PDF Apr 21, 2017
Poly UC Software 5.4.3 Rev F for VVX Business Media Phones [Split] 681 MB PDF Apr 21, 2017
Poly CAB files for UC Software 5.4.3 Rev F for VVX Business Media Phones 589 MB   Apr 21, 2017
Poly UC Software 5.4.2 Rev DE for VVX Business Media Phones [Combined] 306 MB PDF Jun 22, 2016
Poly UC Software 5.4.2 Rev DE for VVX Business Media Phones [Split] 638 MB PDF Jun 22, 2016
Poly CAB files for UC Software 5.4.2 Rev DE for VVX Business Media Phones 635 MB   Jun 22, 2016
Poly UC Software 5.4.1 Rev I for VVX Business Media Phones [Combined] 315 MB PDF Apr 21, 2017
Poly UC Software 5.4.1 Rev I for VVX Business Media Phones [Split] 656 MB PDF Apr 21, 2017
Poly CAB files for UC Software 5.4.1 Rev I for VVX Business Media Phones 587 MB   Apr 21, 2017
Poly UC Software 5.4.0 Rev AF for VVX Business Media Phones [Combined] 218 MB PDF Apr 21, 2017
Poly UC Software 5.4.0 Rev AF for VVX Business Media Phones [Split] 383 MB PDF Apr 21, 2017
Poly CAB files for UC Software 5.4.0 Rev AF for VVX Business Media Phones 315 MB   Apr 21, 2017
Poly UC Software 5.4.0.5841 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 213 MB PDF Jul 6, 2015
Poly UC Software 5.4.0.5841 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 373 MB PDF Jul 6, 2015
Poly CAB files for UC Software 5.4.0.5841 for VVX 201 Business Media Phone 25 MB    
Poly UC Software 5.3.3 Rev D for VVX Business Media Phones [Combined] 168 MB PDF Apr 10, 2017
Poly UC Software 5.3.3 Rev D for VVX Business Media Phones [Split] 335 MB PDF Apr 10, 2017
Poly CAB files for UC Software 5.3.3 Rev D for VVX Business Media Phones 332 MB   Apr 10, 2017
Poly UC Software 5.3.2 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 164 MB PDF May 19, 2016
Poly UC Software 5.3.2 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 326 MB PDF May 19, 2016
Poly CAB files for UC Software 5.3.2 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface 324 MB   May 19, 2016
Poly UC Software 5.3.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 166 MB PDF Jul 9, 2015
Poly UC Software 5.3.1 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 329 MB PDF Jul 9, 2015
Poly CAB files for UC Software 5.3.1 for VVX Business Media Phones 327 MB   Jul 9, 2015
Poly UC Software 5.3.0 Rev L for VVX Business Media Phones and SoundStructure [Combined] 162 MB PDF May 19, 2016
Poly UC Software 5.3.0 Rev L for VVX Business Media Phones and SoundStructure [Split] 327 MB PDF May 19, 2016
Poly CAB files for UC Software 5.3.0 Rev L for VVX Business media phones and Sound Structure 325 MB   May 19, 2016
Poly UC Software 5.2.5 Rev F for VVX Business Media Phones [Combined] 164 MB PDF Apr 10, 2017
Poly UC Software 5.2.5 Rev F for VVX Business Media Phones [Split] 326 MB PDF Apr 10, 2017
Poly CAB files for UC Software 5.2.5 Rev F for VVX Business Media Phones 324 MB   Apr 10, 2017
Poly UC Software 5.2.4 Rev D for VVX Business Media Phones [Combined] 160 MB PDF May 19, 2016
Poly UC Software 5.2.4 Rev D for VVX Business Media Phones [Split] 318 MB PDF May 19, 2016
Poly CAB files for UC Software 5.2.4 Rev D for VVX Business Media Phones 316 MB   May 19, 2016
Poly UC Software 5.2.3 for VVX Business Media Phones and SoundStructure [Combined] 160 MB PDF 29-Apr-15
Poly UC Software 5.2.3 for VVX Business Media Phones and SoundStructure [Split] 318 MB PDF 29-Apr-15
Poly CAB file for UC Software 5.2.3 for upgrades from Lync Server 316 MB   29-Apr-15
Poly UC Software 5.2.2 Rev R for VVX Business Media Phones and SoundStructure [Split] 318 MB PDF May 19, 2016
Poly CAB file for UC Software 5.2.2 Rev R for upgrades from Lync Server 316 MB   May 19, 2016
Poly UC Software 5.2.2 Rev R for VVX Business Media Phones and SoundStructure [Combined] 160 MB PDF May 19, 2016
Poly UC Software 5.2.0 Rev AG for VVX Business Media Phones and SoundStructure [Combined] 160 MB PDF May 19, 2016
Poly UC Software 5.2.0 Rev AG for VVX Business Media Phones and SoundStructure [Split] 318 MB PDF May 19, 2016
Poly CAB files for UC Software 5.2.0 Rev AG for VVX Business Media Phones and SoundStructure 316 MB   May 19, 2016
Poly UC Software 5.1.3 for VVX Business Media Phones [Combined] 217 MB PDF Nov 26, 2014
Poly UC Software 5.1.3 for VVX Business Media Phones [Split] 435 MB PDF Nov 26, 2014
Poly CAB files for UC Software 5.1.3 for VVX Business Media Phones and Sound Structure [Lync] 432 MB   Nov 26, 2014
Poly UC Software 5.1.2 for VVX Business Media Phones and SoundStructure [Combined] 434 MB PDF Sep 2, 2014
Poly UC Software 5.1.2 for VVX Business Media Phones and SoundStructure [Split] 434 MB PDF Sep 2, 2014
Poly CAB file for UC Software 5.1.2 for upgrades from Lync Server 432 MB   Sep 2, 2014
Poly UC Software 5.1.1 Rev C for VVX Business Media Phones and SoundStructure [Combined] 434 MB PDF Sep 2, 2014
Poly UC Software 5.1.1 Rev C for VVX Business Media Phones and SoundStructure [Split] 434 MB PDF Sep 2, 2014
Poly CAB file for UC Software 5.1.1 Rev C for upgrades from Lync Server 432 MB   Sep 2, 2014
Poly UC Software 5.1.1 Rev B for VVX Business Media Phones [Combined] 434 MB PDF Jul 15, 2015
Poly UC Software 5.1.1 Rev B for VVX Business Media Phones [Split] 434 MB PDF Jul 15, 2015
Poly CAB file for UC Software 5.1.1 Rev B for upgrades from Lync Server 432 MB   Jul 15, 2015
Poly UC Software 4.1.8 Rev M for VVX Business Media Phones [Combined] 162 MB PDF Apr 10, 2017
Poly UC Software 4.1.8 Rev M for VVX Business Media Phones [Split] 373 MB PDF Apr 10, 2017
Poly UC Software 4.1.7 Rev I for VVX Business Media Phones [Combined] 162 MB PDF Apr 21, 2017
Poly UC Software 4.1.7 Rev I for VVX Business Media Phones [Split] 373 MB PDF Apr 21, 2017
Poly UC Software 4.1.6 Rev R for VVX Business Media Phones [Combined] 158 MB PDF May 13, 2016
Poly UC Software 4.1.6 Rev R for VVX Business Media Phones [Split] 364 MB PDF May 13, 2016
Poly UC Software Rev K for SoundPoint IP, SoundStation IP, VVX 500, 1500 Business Media Phones and SoundStructure [Combined] 4.0.11 192 MB PDF May 3, 2017
Poly UC Software Rev K for SoundPoint IP, SoundStation IP, VVX 500, 1500 Business Media Phones and SoundStructure [Split] 4.0.11 211 MB PDF May 3, 2017
Poly Better Together over Ethernet Connector (BToE) Application 3.7.0 2,409 KB PDF Dec 13, 2017
Poly Better Together over Ethernet Connector (BToE) Application 3.6.0 2.9 MB   Jul 31, 2017
Poly Better Together over Ethernet Connector (BToE) Application 3.5.0 2 MB   May 11, 2017
Poly Better Together over Ethernet Connector (BToE) Application 3.4.2 for Windows 10 Only 2 MB   Mar 08, 2017
Poly Better Together over Ethernet Connector (BToE) Application 3.4.1 2 MB   Dec 28, 2016
Poly Better Together over Ethernet Connector (BToE) Application 3.4.0 2 MB   Nov 30, 2016
Poly Better Together over Ethernet Connector (BToE) Application 3.3.0 1 MB   Dec 22, 2015
Poly Better Together over Ethernet Connector (BToE) Application 3.0.0 2 MB   May 11, 2015
Poly Better Together over Ethernet Connector (BToE) Application 3.2.0 1 MB   Oct 5, 2015
Poly Better Together over Ethernet Connector (BToE) Application 3.1.0 2 MB   Sep 08, 2015
Poly Better Together over Ethernet Connector (BToE) Application 2.3.0 2 MB   Jul 16, 2014
Poly Better Together over Ethernet Connector (BToE) Application 2.1.0 2 MB   Jan 02, 2014
Poly UC Software 5.8.4.0681 for VVX Business Media Phones and SoundStructure VOIP Interface [Split] 915 MB PDF May 07, 2019
Poly UC Software 5.8.4.0681 for VVX Business Media Phones and SoundStructure VOIP Interface [Combined] 416 MB PDF May 07, 2019
Poly CAB files for UC Software 5.8.4.0681 for VVX Business Media Phones and SoundStructure 786 MB    

The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products.

Who Does This Limited Warranty Cover?

The original end user customer who purchased a Poly product.

What Products Does This Limited Warranty Cover?

This Limited Warranty covers Poly products purchased in original Poly packaging.

Poly products must have been purchased as new from Poly, a Poly affiliated company or a Poly authorized reseller. A list of Poly authorized resellers is located at https://partners.poly.com/English/directory/.

This Limited Warranty covers any defects in the materials used in the Poly product, and any defects in the workmanship during the manufacture of the Poly products.

What is the Period of Coverage?

The term of the Limited Warranty begins from the date of purchase by the original end user customer.

The dated sales receipt showing the date of purchase is the proof of purchase. We strongly advise you to keep your receipt of purchase in order to prove the date of purchase of the product.

The period of coverage varies by product and is generally 1, 2 or 3 years; consult your original Poly product packaging or user information provided by Poly at the time of purchase for the warranty term specific to your product or online at www.poly.com/support/ ("Warranty Period").

Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period.

You are responsible for shipping charges, insurance, and other transportation-related expenses incurred when returning products to Poly. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses.

How to Obtain Warranty Service?

Before submitting a warranty claim for a Poly product, please visit www.poly.com/support/ for technical assistance.

You may obtain warranty support for valid warranty claims through your point of purchase during the first thirty (30) days after purchase. This warranty support may not always be available where you purchased the Poly product and, where it is available, the period may vary depending on where you purchased the Poly product. Please contact your point of purchase for more details.

Poly offers an online system for service requests. Please register your product at www.poly.com/support/. To determine the start of the warranty period you may be asked to provide the dated sales receipt showing the date you purchased the Poly product.

Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/.

Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period.

Obtaining Warranty Support in Another Country

Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Poly’s product model number.

However, the Warranty Period provided in the country where the product was purchased shall apply. The warranty terms (including those stated here), service availability, and service response times may vary based on the country or region. Warranty service response times are always subject to change due to local conditions (including, without limitation, availability of parts and materials and a Poly authorized service provider).

What Is Not Covered by This Limited Warranty?

This Limited Warranty does not cover:

1)      products that are not manufactured by or on behalf of Poly;

2)      products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller;

3)      products purchased through online auctions and second-hand products;

4)      products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use;

5)    Unauthorized use of common carrier communication services provided by another company/third party accessed through the product;

6)      damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines;

7)      instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way;

8)      products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and

9)      Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product).

Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty – please refer to the applicable Poly end user license agreement or software license. No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected.

What Will We Do to Correct Problems?

For an end user customer with a Poly product that is within the applicable Warranty Period and has a defect that is covered by this Limited Warranty, Poly will repair or replace, at its option, the Poly product if you provide notice to Poly and return the product to Poly in the manner described in this Limited Warranty.

Poly may repair or replace products under this Limited Warranty: (a) with new or reconditioned products, parts, or components, or (b) with a similar Poly product if the eligible product under this Limited Warranty has been discontinued.

Poly further warrants on the same terms as this Limited Warranty the repaired or replaced Poly products for the greater of: (a) ninety (90) days following the repair and/or replacement, or (b) the remainder of the original Warranty Period for the Poly product that was repaired or replaced.

When a Poly product is replaced, the replacement product becomes your property, and the returned product becomes the property of Poly.

In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance.

This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty.

What Exclusions and Limitations Apply to this Limited Warranty?

POLY MAKES NO OTHER EXPRESS WARRANTY WHETHER WRITTEN OR ORAL AND POLY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LAW, POLY DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL POLY BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. POLY IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSONAND IS EFFECTIVE EVEN IF YOU HAVE ADVISED POLY OR AN AUTHORIZED REPRESENTATIVE OF POLY OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

What Law Governs This Warranty?

THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles.

What Other Legal Rights May Exist?

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. YOU MAY ALSO HAVE ADDITIONAL RIGHTS THAT MAY VARY IN YOUR STATE OR IN YOUR COUNTRY. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

Warranty Policy for Australia and New Zealand

The benefits provided under this Limited Warranty are in addition to other rights and remedies provided under Australian and New Zealand Law.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law. Please refer to the information provided by Poly in the materials received at the time of purchase.

This warranty is provided by Plantronics, Inc. (“Poly”), 345 Encinal St., Santa Cruz, CA 95060, USA. Additional Poly office locations and contacts can be found at  www.poly.com or in Australia by calling (toll free) 1-800-725-598.