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Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.

To search for Poly Zero Touch specific support info, click here

The Poly Zero Touch solution is a cloud-based service designed to simplify the deployment of Poly devices. With Poly Zero Touch, you can create and manage provisioning profiles that enable your customers to install their own devices without the need of a supplier or skilled installer to deploy the phones.

You can also use Poly Zero Touch to perform the following tasks on the supported devices:

  • Update software
  • Set additional configuration parameters that simplify deployment

Poly Zero Touch users can access the following services and components:

  • An automated server available 24×7 that accepts requests from Poly devices and provides an initial configuration of the devices 
  • A partner web portal and API accessible by registered partners and channels that you can use to do the following:
            Create configuration profiles
            Associate devices to a configuration profile
            Generate reports and query the status of devices associated with Poly Zero Touch

Use of Poly Zero Touch requires a partner to meet the following criteria:

  1. Be a Poly VoIP certified partner
  2. Agree to Poly's end-user license agreement (EULA)
  3. Have employees who use Poly Zero Touch complete training
When the above criteria have been met, the accounts for individuals who complete the training will be enabled for Poly Zero Touch web portal access.
If you need assistance with Poly Zero Touch, please contact us at
User & Administrator Documents
Document Language
Poly Zero Touch Online Help


Document Language
Poly End User License Agreement




Document           Language

Polycom Zero Touch Provisioning Administrator Guide







Polycom ZTP API Developer Guide