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RealPresence Distributed Media Application (DMA)
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What's New

Polycom RealPresence DMA has evolved with new software capabilities and new solution branding to “Poly Clariti Core” and “Poly Clariti Edge” (depending on configuration settings). You can now update your current installation to enjoy these new features while maintaining the ones you currently enjoy. For more information on Poly Clariti Core/Edge please visit the support page.

 

Legacy Product Information

The Polycom RealPresence Distributed Media Application (DMA) is a unique network-based virtualization application that provides conference manager and call server functionality for managing and distributing calls across collaboration networks. Additionally, the RealPresence DMA system optionally allows an Application Programming Interface (API) client application to access the Polycom RealPresence Platform API.

The RealPresence DMA system is available in an Appliance Edition and a Virtual Edition (packaged as software only) that can be deployed on VMware, Hyper-V, KVM, Amazon AWS or Microsoft Azure cloud.

The RealPresence DMA system in edge configuration or combination configuration can be easily configured using the DMA Deployment Wizard.

NOTICE: Using the SOFTWARE PRODUCT means you consent to the SOFTWARE PRODUCT’s transmission of device information (including but not limited to technical information about your device such as logs, statistics, device states, and IP addresses) to POLYCOM and/or POLYCOM partners.

POLYCOM may use such device information, along with all technical information you provide to POLYCOM as part of your use of SOFTWARE PRODUCT or SUPPORT SERVICES, for its business purposes in accordance with POLYCOM’s Privacy Policy.

POLYCOM has no obligation to store your data or information and POLYCOM shall not be liable for any data loss.


IMPORTANT INFORMATION for DMA 10.x:

  • The Upgrade from RPAD 4.2.x to DMA v10.0.0.x (edge configuration) is a major migration and will require configuration changes post upgrade for the system to be fully functional. This includes license migration, network firewall change and other configuration changes on the DMA (edge configuration) Server. Please read the Release Notes and the Operations Guide before you perform this upgrade.
     
  • Latest DMA software can run on Poly Rack Server R620 appliance (with 16GB memory and is supported) however we strongly recommend upgrading hardware to Poly Rack Server R640, support for Poly Rack Server R620 will be removed in a future release.  If you have a RealPresence Access Director Poly Rack Server R620 (shipped January 2013 through June 2014) you must perform a new installation of  RealPresence DMA system version 10, server cannot be upgraded. Please call Support if you're not sure your server is impacted.
    WP: RPAD to DMA Edge Upgrade - Additional Procedures

  • The Upgrade from DMA 9.x to DMA v10.0.0.x (core configuration) is a major upgrade. Please read the Release Notes and the Operations Guide before you perform this upgrade.

  • Intermediate upgrade steps that are documented in the Release Notes must be followed closely.

  • RPONE licenses are no longer supported licenses in version 10.0 and later. Only Clariti (using RPRM) licensed system or a CFS (using license file) licensed system are supported with DMA 10.x (See DMA Operations Guide, Licensing section). Contact your Poly partner for assistance with migration from RPOne licenses to Clarity licenses. To clarify, A-la-cart Licenses are supported on DMA and do not require a migration to Clarity licenses.


IMPORTANT INFORMATION for DMA 9.x:

  • Intermediate upgrade steps that are documented in the Release Notes must be followed closely.

  • Customers using an F5 BIG-IP to load balance the Polycom ContentConnect servers in a RealConnect environment should contact Polycom support before launching the upgrade, as some settings may need to be changed to ensure interoperability with DMA v9.0.x.

  • The RealPresence DMA system version 9.0.1.1 can be used with the Polycom RealPresence Web Suite version 2.1.5 or later. Previous versions are not supported.
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Product Name MD5 Checksum Download Release Notes Release Date

RealPresence DMA 9.x and DMA 10.0.x Upgrade to DMA 10.0.0.8

a7e5c1c5c43191a1d0ebb44c74b2c9a5

833 MB

PDF

Oct 28, 2020

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.8

a7e5c1c5c43191a1d0ebb44c74b2c9a5

833 MB

PDF

Oct 28, 2020

RealPresence DMA 9.x and DMA 10.0.x Upgrade to DMA 10.0.0.7

dc903fdd6e23ace972168f2453506f97

831 MB

PDF

Jul 15, 2020

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.7

dc903fdd6e23ace972168f2453506f97

831 MB

PDF

Jul 15, 2020

RealPresence DMA 9.x and DMA 10.0.x Upgrade to DMA 10.0.0.6

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831 MB

PDF

Apr 01, 2020

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.6

146203299bddac2fbdfeae769e018384

831 MB

PDF

Apr 01, 2020

RealPresence DMA 9.x and DMA 10.0.x Upgrade to DMA 10.0.0.5

295fbf89d756b3df304a46b1a6d83605

830 MB

PDF

Nov 19, 2019

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.5

295fbf89d756b3df304a46b1a6d83605

830 MB

PDF

Nov 19, 2019

RealPresence DMA 9.x Upgrade to DMA 10.0.0.4

4c5e2d8c53a8d4720e76e5220ad3b8d5

829 MB

PDF

Sep 04, 2019

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.4

4c5e2d8c53a8d4720e76e5220ad3b8d5

829 MB

PDF

Sep 04, 2019

RealPresence DMA 9.x Upgrade to DMA 10.0.0.3

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828 MB

PDF

May 15, 2019

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.3

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828 MB

PDF

May 15, 2019

RealPresence DMA 9.x Upgrade to DMA 10.0.0.2

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830 MB

PDF

Feb 18, 2019

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.2

b40ea2a53cffac8c874828a6cc8a84d4

830 MB

PDF

Feb 18, 2019

RealPresence DMA 9.x Upgrade to DMA 10.0.0.1

b40ea2a53cffac8c874828a6cc8a84d4

830 MB

PDF

Jan 14, 2019

RealPresence RPAD 4.2.x Upgrade to DMA 10.0.0.1

b40ea2a53cffac8c874828a6cc8a84d4

830 MB

PDF

Jan 14, 2019

RealPresence DMA 9.x Upgrade to DMA 10.0

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834 MB

PDF

Oct 26, 2018

RealPresence RPAD 4.2.x Upgrade to DMA 10.0

-f80244dd5458d41c4e0fbb4c8719653a

834 MB

PDF

Oct 26, 2018

RealPresence DMA Upgrade to 9.0.1.4

7eef37ad186ec6a8470fb1e88bb95957

803 MB

PDF

Dec 13, 2018

RealPresence DMA Upgrade to 9.0.1.3

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803 MB

PDF

Oct 19, 2018

RealPresence DMA Upgrade to 9.0.1.2

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786 MB

PDF

Jun 08, 2018

RealPresence DMA Upgrade to 9.0.1.1

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785 MB

PDF

Mar 15, 2018

RealPresence DMA Upgrade to 9.0.1

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826 MB

PDF

Jan 16, 2018

RealPresence DMA Upgrade to 9.0.0.3

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824 MB

PDF

Nov 13, 2017

RealPresence DMA Upgrade to 9.0.0.2

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807 MB

PDF

Aug 25, 2017

RealPresence DMA System USB Configuration Utility 9.0.x

 

4.0 MB

  Aug 25, 2017

RealPresence DMA System USB Configuration Utility 6.4.x

 

1.49 MB

  Aug 03, 2016

RealPresence DMA System USB Configuration Utility 6.2.x

 

1.5 MB

  Mar 25, 2015

RealPresence DMA Upgrade to 6.4.1.8

f599b2c40a31ee3a2536feafa3aa524a

655 MB

PDF

Dec 14, 2017

RealPresence DMA Upgrade to 6.4.1.8

f599b2c40a31ee3a2536feafa3aa524a

655 MB

PDF

Dec 14, 2017

RealPresence DMA Upgrade to 6.4.1.7

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647 MB

PDF

Sep 27, 2017

RealPresence DMA Upgrade to 6.4.1.6

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647 MB

PDF

Jul 26, 2017

RealPresence DMA Upgrade to 6.4.1.4

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662 MB

PDF

Jun 09, 2017
RealPresence DMA System Release Notes 6.4.1.3    

PDF

May 05, 2017
RealPresence DMA System Release Notes 6.4.1.2    

PDF

Feb 24, 2017

RealPresence DMA Upgrade to 6.4.1.1

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647 MB

PDF

Dec 28, 2016

RealPresence DMA Upgrade to 6.4.1.0

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645 MB

PDF

Oct 11, 2016

RealPresence DMA Upgrade to 6.4.0.1

a06ef0f7a0cc6f95ee7750aab2d57570

645 MB

PDF

Sep 02, 2016
RealPresence DMA System Release Notes 6.4.0.0    

PDF

 

RealPresence DMA System 6.4.x USB Configuration Utility

 

1,535 KB

  Sep 02, 2016

RealPresence DMA Upgrade to 6.3.2.3

e44325b1dbe96e27f78357a616e48936

629 MB

PDF

Jul 07, 2016

RealPresence DMA Upgrade to 6.3.2.4

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630 MB

PDF

Dec 07, 2016

RealPresence DMA Upgrade to 6.3.2.2

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629 MB

PDF

May 01, 2016

RealPresence DMA Upgrade to 6.3.2.1

1cada03dacd325baa063bd7e16b3c357

629 MB

PDF

Apr 01, 2016

RealPresence DMA Upgrade to 6.3.1.2

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629 MB

PDF

Feb 12, 2016

RealPresence DMA Upgrade to 6.3.1.1

ba76eae8f2ea34c148d7ff6989aae3d6

629 MB

PDF

Feb 01, 2016
RealPresence DMA System Release Notes 6.3.1    

PDF

 

RealPresence DMA System USB Configuration Utility 6.3.x

 

1.4 MB

  Dec 07, 2016

RealPresence DMA Upgrade to 6.3.0.2

947f0d1ebf2a41980a0a55b21f567043

620 MB

PDF

Oct 07, 2015

RealPresence DMA System 6.3.x USB Configuration Utility

 

1,535 KB

  Oct 07, 2015

RealPresence DMA Upgrade to 6.3.0

455a196c0b6dc4b559723b94445d59c0

620 MB

PDF

Jun 16, 2015

RealPresence DMA Upgrade (6.1.x and/or 6.2.x) to 6.2.2.2

d1bd7cd3227a9041c9156cc4394e4be8

688 MB

PDF

Oct 07, 2015

RealPresence DMA Upgrade to 6.3.0.1

f6769b2bb5484e1895b5d22725d41b02

619 MB

PDF

Aug 21, 2015

RealPresence DMA System 6.2.x USB Configuration Utility

 

1,557 KB

  Sep 02, 2015

RealPresence DMA Upgrade (6.1.x and/or 6.2.x) to 6.2.2.1

6f18e393dc86df2678da975249e700d5

688 MB

PDF

Sep 02, 2015

RealPresence DMA System USB Configuration Utility 6.2.x

 

1.5 MB

  Mar 25, 2015

RealPresence DMA Upgrade Pre 6.1.0 to 6.2.2.1

c020568a54a15edba6daf2ef70af8d2b

993 MB

PDF

Sep 02, 2015

RealPresence DMA Upgrade (6.1.x and/or 6.2.x) to 6.2.2.2

d1bd7cd3227a9041c9156cc4394e4be8

688 MB

PDF

Oct 07, 2015

RealPresence DMA Upgrade (6.1.x and/or 6.2.x) to 6.2.2

2c5a5b2aee03bdb0a5d9937a2fc0e31c

704 MB

PDF

Aug 18, 2015

RealPresence DMA Upgrade Pre 6.1.0 to 6.2.2

503c04d22e52edd8db25a6d03e17f16b

993 MB

PDF

Aug 18, 2015

RealPresence DMA Upgrade Pre 6.1.0 to 6.2.2.2

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993 MB

PDF

Oct 07, 2015

RealPresence DMA Upgrade ((6.1.x and/or 6.2.x) to 6.2.1.2)

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688 MB

PDF

Jun 15, 2015

RealPresence DMA Upgrade (pre 6.1.0 to 6.2.1.1)

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993 MB

PDF

Apr 23, 2015

RealPresence DMA Upgrade (pre 6.1.0 to 6.1.3)

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988 MB

PDF

Mar 06, 2015

RealPresence DMA Upgrade (6.1.x to 6.1.3)

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683 MB

PDF

Mar 06, 2015

RealPresence DMA Upgrade (pre 6.1.0 to 6.2.0)

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933 MB

PDF

Dec 23, 2014

RealPresence DMA Upgrade (6.1.x to 6.2.0)

b79a72bde2031a05c98c50ec3523b6c0

689 MB

PDF

Dec 23, 2014

RealPresence DMA System 6.2.0 USB Configuration Utility

 

1,557 KB

  Dec 23, 2014

RealPresence DMA Upgrade Pre 6.1.0 to 6.2.2.2

6e049514884c2aa79ca746749168a4c9

993 MB

PDF

Oct 07, 2015

RealPresence DMA Upgrade (6.1.x and/or 6.2.x) to 6.2.1)

79be9477b41066931cbb1b60cb0ddf81

688 MB

  Mar 23, 2015

RealPresence DMA Upgrade (6.1.x and/or 6.2.x) to 6.2.1.1)

7cced6f442bb8dc88f94d12424b8992b

688 MB

PDF

Apr 23, 2015

RealPresence DMA Upgrade (pre 6.1.0 to 6.1.2.1)

b5966005a4931b3e75a55ca0d8d580cd

990 MB

PDF

Dec 23, 2014

RealPresence DMA Upgrade (pre 6.1.0 to 6.2.1)

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993 MB

  Mar 23, 2015

RealPresence DMA Upgrade (pre 6.1.0 to 6.1.2)

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989 MB

PDF

Oct 31, 2014

RealPresence DMA Upgrade (6.1.x to 6.1.2.1)

639cff65ea79e2fe56dcacdf860f329f

684 MB

PDF

Dec 23, 2014

RealPresence DMA Upgrade (6.1.x to 6.1.2)

898021c96565dd05008243b2662640a3

684 MB

PDF

Oct 31, 2014

RealPresence DMA System 6.1.x USB Configuration Utility

 

1.52 MB

  Jun 27, 2014

RealPresence DMA Upgrade (pre 6.1.0 to 6.1.3.1)

6b3fa0d257fd3d28c0e4f864b0497f38

988 MB

PDF

Apr 22, 2015

RealPresence DMA Upgrade (6.1.x to 6.1.3.1)

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683 MB

PDF

Apr 22, 2015

RealPresence DMA Upgrade (6.1.x to 6.1.1.1)

966d537e7d13621fd6de81d0f907bd55

571 MB

PDF

Aug 26, 2014

RealPresence DMA Upgrade (6.1.0 to 6.1.1)

8ad1422f691e9831dae388db89258e8b

875 mb

PDF

Aug 05, 2014

RealPresence DMA Upgrade (pre 6.1.0 to 6.1.1.1)

c0bb74297f0c94d1430b1868cbd16cf8

875 MB

PDF

Aug 26, 2014

RealPresence DMA Upgrade (pre 6.1.0 to 6.1.1)

f089f5ca3f8bb8c7c36cae4fc4210f4b

875 MB

PDF

Aug 05, 2014

RealPresence DMA Upgrade to 6.1.0

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875 MB

PDF

Jun 27, 2014

RealPresence DMA Upgrade to 6.0.6

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307 MB

PDF

Aug 05, 2014

RealPresence DMA Upgrade to 6.0.5

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307 MB

PDF

Jun 13, 2014

RealPresence DMA Upgrade to 6.0.4

9201c8b601d9111815191c41abff4077

269 MB

PDF

Feb 25, 2014

RealPresence DMA System USB Configuration Utility 6.0.2

 

1.49 MB

  Jul 18, 2013

RealPresence DMA Upgrade to 5.2.2.6

16260453f31ad0e26a4dad0eab89022e

582 MB

PDF

Jan 15, 2014

RealPresence DMA Upgrade to 5.2.2.5

 

566 MB

PDF

Dec 11, 2013

RealPresence DMA Upgrade to 5.2.2.4

 

566 MB

PDF

Oct 04, 2013

RealPresence DMA Upgrade to 5.2.2.3

 

566 MB

PDF

Aug 08, 2013

RealPresence DMA Upgrade to 5.2.2.2

 

560 MB

PDF

Jul 01, 2013

RealPresence DMA Upgrade to 5.2.1

 

563 MB

PDF

Mar 29, 2013

RealPresence DMA System USB Configuration Utility 5.2.0

 

1.36 MB

  Apr 15, 2013

RealPresence DMA Upgrade to 5.0.2.1

 

598 MB

PDF

Apr 15, 2013

RealPresence DMA System USB Configuration Utility 5.0

 

1.36 MB

  Apr 15, 2015

RealPresence DMA Upgrade to 4.0.3 Patch 4

 

530 MB

PDF

Aug 16, 2012

RealPresence DMA System USB Configuration Utility 4.0.0

 

1.36 MB

  Aug 16, 2012

RealPresence DMA Upgrade to 3.0.0 Patch 1

 

495 MB

PDF

Jul 29, 2011

RealPresence DMA Upgrade to 2.3.0 Patch 3

 

205 MB

PDF

Feb 17, 2011

RealPresence DMA Upgrade from 1.1.x to 2.0.0 Service Pack 4

 

232 MB

PDF

Mar 28, 2011

DELL-HW-Utility

16003867c185aa5678ae43fc4bac13ea

26 KB

PDF

Nov 13, 2017

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The terms of this Poly Limited Warranty ("Limited Warranty") shall apply to purchases of Poly products.

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The original end user customer who purchased a Poly product.

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This Limited Warranty covers Poly products purchased in original Poly packaging.

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What Law Governs This Warranty?

THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. FOR CONSUMER TRANSACTIONS, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

For United States residents, any disputes arising out of this Limited Warranty or otherwise relating to your purchase of the Poly product that is the subject of this Limited Warranty, whether based on contract, tort, fraud, or any other legal theory, shall be governed by the law of the state in which you currently reside, without regard to its conflict-of-law principles.

What Other Legal Rights May Exist?

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. YOU MAY ALSO HAVE ADDITIONAL RIGHTS THAT MAY VARY IN YOUR STATE OR IN YOUR COUNTRY. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

Warranty Policy for Australia and New Zealand

The benefits provided under this Limited Warranty are in addition to other rights and remedies provided under Australian and New Zealand Law.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law. Please refer to the information provided by Poly in the materials received at the time of purchase.

This warranty is provided by Plantronics, Inc. (“Poly”), 345 Encinal St., Santa Cruz, CA 95060, USA. Additional Poly office locations and contacts can be found at  www.poly.com or in Australia by calling (toll free) 1-800-725-598.