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Service Policies

4-Hour Onsite Response Service

Poly offers an enhanced 4-hour onsite response offering – 24x7x4 – available for the most mission critical customer solution components

4-Hour Onsite Response Service

Advance Parts Replacement

Poly provides advance replacement for any failed hardware component under most maintenance service programs.

Advance Parts Replacement

Time and Materials (T&M) Spares Parts Policy

Poly provides a time and materials (T&M) spare parts service is offered to anyone, not just certified partners

Time and Materials (T&M) Spares Parts Policy

Poly End of Life Policy

To assist our customers in transitioning from legacy products to newer technology and next generation solutions, Poly has established the End of Life Policy.

End of Life Policy

Making a Warranty Claim Request

Fill out the web based from including date code or invoice date. The team will process the form and send an acknowledgement email within 24 working hours.

For India Customers only.

If you are outside India, please click here.