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Advance Parts Replacement

 

 

Poly provides advance replacement for any failed hardware component under most maintenance service programs. If Poly’s technical support representative determines that a replacement part is required to resolve a reported or diagnosed problem, the replacement part will be shipped by Poly (Monday through Friday) for advance replacement using an expedited carrier service. Poly will use best effort to process replacement part orders same day in order to meet local carrier pick-up schedules. The deadline for same-day processing is generally 3 pm local time to Poly’s regional parts depot. The following table shows the advance replacement expected transit times per country, as well as shipping terms:


DAP = Delivery At Place Unpaid | DDP = Delivery Duty Paid

Region
Country
Avg Transit Time
Freight / Incoterms

APAC

Australia Next Business Day Domestic shipment, prepaid freight
China Next Business Day Domestic shipment, prepaid freight
India 1-2 Business Days Domestic shipment, prepaid freight
Japan Next Business Day Domestic shipment, prepaid freight
Singapore Next Business Day Domestic shipment, prepaid freight
Hong Kong 1-2 Business Days DAP
Indonesia 3-7 Business Days DAP
Malaysia 2-4 Business Days DAP
New Zealand 1-2 Business Days DAP
Philippines 2-4 Business Days DAP
South Korea 2-3 Business Days DAP
Taiwan 2-3 Business Days DAP
Thailand 1-2 Business Days DAP
Vietnam 2-4 Business Days DAP
All other APAC countries 2-4 Business Days DAP

CALA

Argentina Next Business Day Domestic shipment, prepaid freight
Brazil Next Business Day Domestic shipment, prepaid freight
Chile Next Business Day Domestic shipment, prepaid freight
Colombia Next Business Day Domestic shipment, prepaid freight
Mexico Next Business Day Domestic shipment, prepaid freight
Bolivia 2-4 Business Days DDP
Costa Rica 2-4 Business Days DDP
Peru 2-6 Business Days DDP
Venezuela 2-6 Business Days DDP

EMEA

Andorra Next Business Day DDP
Austria Next Business Day DDP
Belgium Next Business Day DDP
Cyprus 1-2 Business Days DDP
Czech Republic 1-2 Business Days DDP
Denmark Next Business Day DDP
Estonia Next Business Day DDP
Finland Next Business Day DDP
France Next Business Day DDP
Germany Next Business Day DDP
Greece Next Business Day DDP
Holy See (Vatican City) Next Business Day DDP
Ireland Next Business Day DDP
Isle of Man Next Business Day DDP
Italy 1-2 Business Days DDP
Israel 3-5 Business Days DAP
Jersey Next Business Day DDP
Latvia Next Business Day DDP
Lithuania Next Business Day DDP
Luxembourg Next Business Day DDP
Monaco Next Business Day DDP
Netherlands Next Business Day DDP
Portugal Next Business Day DDP
South Africa Next Business Day DDP
Spain Next Business Day DDP
UK Next Business Day DDP
Germany Next Business Day DDP
Croatia 1-2 Business Days DAP
Morocco 3 Business Days DAP
Norway 1-2 Business Days DAP
Russia Next Business Day Domestic shipment, prepaid freight
Saudi Arabia 3-5 Business Days DAP
Sweden 1-2 Business Days DAP
Switzerland 1-2 Business Days DAP
Turkey 1-3 Business Days DAP

NA

Canada Next Business Day Domestic shipment, prepaid freight
USA Next Business Day Domestic shipment, prepaid freight

DAP = Delivery At Place Unpaid

DDP = Delivery Duty Paid