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4-Hour Onsite Response Service

Poly offers an enhanced 4-hour onsite response offering – 24x7x4 – available for the most mission critical customer solution components:

  • RealPresence Platform
  • RealPresence Immersive
  • Advantage
  • Elite Service Offerings

 

The table below provides city locations for stockrooms and if technical on site support is available. All interested sales personnel are requested to contact their Regional Service organization for updates to this information and for assistance with a quote.

Region
Sub-Region
Country
City Location
Parts location Type
On Site Technical Support Available
NA

North America

Canada

Calgary - Alberta

4 Hour

Custom Quote

North America

Canada

Toronto

DC

Yes

North America

Canada

Montreal

4 Hour

RPX Only

North America

USA

Silver Springs, MD

4 Hour

Yes

North America

USA

Atlanta, GA

4 Hour

Custom Quote

North America

USA

Chicago, IL

4 Hour

Custom Quote

North America

USA

Nashville, TN

4 Hour

Custom Quote

North America

USA

Hayward, CA

4 Hour

Yes

North America

USA

Washington, DC

4 Hour

Yes

North America

USA

Parsippany, NJ

Hub

Yes

North America

USA

Reston, VA

4 Hour

Yes

North America

USA

Indianapolis, IN

4 Hour

RPX Only

North America

USA

Miami, FL

4 Hour

Custom Quote

North America

USA

Dallas, TX

4 Hour

Custom Quote

North America

USA

Mount Vernon, OH

4 Hour

RPX Only

CALA

South America

Argentina

Buenos Aires

DC

Custom Quote

South America

Brazil

Sao Paulo

DC

Yes

South America

Brazil

Rio de Janeiro

4 Hour

Yes

South America

Chile

Santiago

DC

Custom Quote

South America

Colombia

Bogota

DC

Custom Quote

South America

Ecuador

Quito

DC

Custom Quote

North America

Mexico

San Luis Potosi

DC

Custom Quote

North America

Mexico

Mexico City

4 Hour

Yes

South America

Bolivia

Santa Cruz

DC

Custom Quote

Central America

Costa Rica

San Jose

DC

Custom Quote

South America

Peru

Lima

DC

Custom Quote

South America

Venezuela

Caracas

DC

Custom Quote

APAC

Australasia

Australia

Sydney

NBDAM

Custom Quote

Eastern/Central Asia

China

Beijing

NBDAM

Yes

Eastern/Central Asia

China

Shanghai

4 Hour

Yes

Southern Asia

India

New Delhi

NBDAM

Custom Quote

Southern Europe

Japan

Tokyo

NBDAM

Custom Quote

Eastern Asia

Singapore

Singapore

4 Hour

Yes

Southeast Asia

Hong Kong

Hong Kong

NBDAM

Custom Quote

Eastern Asia

Indonesia

Jakarta

NBDAM

Custom Quote

Southeast Asia

Malaysia

Kuala Lumpur

NBDAM

Custom Quote

Australasia

Philippines

Paranaque City

NBDAM

Custom Quote

Eastern Asia

South Korea

Seoul

4 Hour

Custom Quote

Eastern Asia

Taiwan

Taipei

NBDAM

Custom Quote

Southeast Asia

Thailand

Bangkok

NBDAM

Custom Quote

Southeast Asia

Vietnam

Ho Chi Minh

NBDAM

Custom Quote

EMEA

Nothern Europe

Finland

Helsinki

4 Hour

Custom Quote

Western Europe

France

Paris

4 Hour

RPX, OTX

Central Europe

Germany

Berlin

4 Hour

Custom Quote

Central Europe

Germany

Frankfurt

4 Hour

Custom Quote

Southern Europe

Greece

Athens

4 Hour

Custom Quote

Southeastern Europe

Israel

Tel Aviv

DC

Custom Quote

Southern Europe

Italy

Milan

4 Hour

Custom Quote

Southeastern Europe

Morocco

Casablanca

4 Hour

Custom Quote

Nothern Europe

Netherlands

Amsterdam

Hub

Custom Quote

Nothern Europe

Norway

Oslo

4 Hour

Custom Quote

Western Europe

Portugal

Lisbon

4 Hour

Custom Quote

Eastern Europe/Northern Eurasia

Russia

Moscow

DC

Custom Quote

Southern Africa

South Africa

Johannesburg

DC

Custom Quote

Western Europe

Spain

Madrid

4 Hour

Custom Quote

Central Europe

Switzerland

Zurich

4 Hour

Custom Quote

Southeastern Europe

United Arab Emirates

Dubai

4 Hour

Custom Quote

Southeastern Europe

Turkey

Istanbul

4 Hour

Custom Quote

Northern Europe

UK

London

4 Hour

RPX, OTX, RMX, CMA, DMA

Northern Europe

UK

Birmingham

4 Hour

RPX Only

 

Location Type
Description
QTY
HUB

Supports many Countries, Replenishes other depots, collects defectives, ships to repair. Can provide 4 hour support

3

DC

Supports a country, collects defectives, ships to repair, can provide 4 hour support

18

NBDAM

Sports specific customers for four hour or NBD coverage

43