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Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.

Support Services Expertise to meet your unique challenges

Poly helps you meet a variety of business challenges with a comprehensive portfolio of Support Services designed to meet your exact needs. Each business environment is unique, which is why our flexible support service options provide the right level of assistance and technical expertise, when and where you need it, to keep your end users productive and satisfied.

Overview

Flexible options based on your needs

Poly helps you meet a variety of business challenges with a comprehensive portfolio of Support Services designed to meet your exact needs. Each business environment is unique, which is why our flexible support service options provide the right level of assistance and technical expertise, when and where you need it, to keep your end users productive and satisfied. 


Poly+

Unlock the potential of the possible

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better, especially given our expertise and alliances with leading ecosystem partners. Benefit from advance hardware replacement wherever you need it with pre-paid next day shipping for minimal downtime. And with upgraded access to premium software, elevating your collaborative experience couldn’t be easier. Unlock the potential of the possible.  


Poly+ Enterprise

Turbo-charged Poly+

It’s peace of mind only Poly can deliver. Poly+ Enterprise gives you hassle-free asset management, automatic coverage, and premium software for your entire Poly estate. You can even purchase your choice of devices at a fixed support price without the hassle of tracking serial numbers.


Elite

Proactive, Personalized, High-touch Support

Elite helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management.

Compare Plans

Choose what fits your needs

 

Categories 
Features
Elite1
Poly+
Enterprise2
Poly+
Standard
Features
Software upgrades and updates
No tracking of serial numbers required    
Advance Parts Replacement Next Business Day
Escalation support - technical
Support Portal
Technical
Support
Normal business hours      
24x7
Priority access
Ecosystem cloud partner support
Dedicated support number to access assigned support    
Poly Lens
Premium
Features
Notification Center
Audit Log
Network Diagnostics
Room Insights  
Room Analytics  
Room Dashboard  
Visual Analytics with Power BI  
API access to Premium features  
Success Management
Service Delivery Management (SDM)³ Optional
Elite
Capabilities
Technical Account Management (TAM) Optional Optional
Infrastructure asset management, central storage of customer’s environment and network configuration    
Additional service, support and reporting capabilities    

 

1Elite is only available to customers that meet minimum Elite requirements.

2Poly+ Enterprise is only available to customers that meet device category threshold.

3For eligible customers only.

Support Modules