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University of Liverpool - Case Study

Encorepro Delivers Crystal-clear Calls And Noise Cancelling In University Of Liverpool Annual Student Clearing Process


Every summer as the UK’s 18-year olds receive their school or college examination results, the nation’s universities brace themselves for the influx of calls as these students establish a university place for the next stage of their education. Ensuring each staff member has call clarity and noise cancelling during annual student ‘clearing day’ with high call volumes.



The EncorePro and Blackwire headsets are now being used by staff who handle a mix of calls whether on-site, between sites or working from home, offering mobility and flexibility.