With employees now primarily working remotely, the role of the call center has shifted drastically.
Many customer service representatives (CSRs) are balancing a hybrid working model between home and office, while maintaining hugely important lines of communication with your company’s most vital asset— the customer.
- How can your csrs maintain authentic, quality connections with customers?
- How can you migrate to the cloud in a way that helps – not hurts – your business?
- How can you empower CSRs to be as motivated and productive at home as they are in the office?