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Call Center Success in the Next Normal

With employees now primarily working remotely, the role of the call center has shifted drastically.

Many customer service representatives (CSRs) are balancing a hybrid working model between home and office, while maintaining hugely important lines of communication with your company’s most vital asset— the customer.

  • How can your csrs maintain authentic, quality connections with customers?
  • How can you migrate to the cloud in a way that helps – not hurts – your business?
  • How can you empower CSRs to be as motivated and productive at home as they are in the office?