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Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.

Escalation Requirements

Information Needed  

Detailed Problem Description

Example: TC8 keeps losing connectivity with endpoint. After powers cycling the unit it appears to restore functions. I have noticed the Ip address sometimes shows as I checked the software on the controller and it shows as


Information Needed  

TC8 Logs

Currently the logs from a TC8 come exclusively from the endpoint to which is paired to.

GC8 Logs

The G Series or X Family logs are downloadable via the web interface of the endpoint. Log in via the IP address > Diagnostics > Logs > Download Logs.

Serial Number Location

The serial number is on the bottom of the touch control.