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Article ID: 000031802
Last Modified Date: 05/15/2021
Access Level: Public

HW251N-USB Troubleshooting: Lost Volume

Why have the volume controls of my HW251N-USB stopped working?
If the computers system volume is turned all the way down it can cause the headset volume controls to be disabled. Use your keyboard volume control or go to Control Panel > Sounds and Audio Devices, to increase the computer's system volume off of minimum and the headset volume controls should work again.