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Article ID: 000064240
Last Modified Date: 09/08/2022
Access Level: Public
Unable to enable Web Interface using a Poly CCX 400 using Teams
Unable to active or find menu to enable Web Interface or provision a Poly CCX 400 in Microsoft Teams mode using normal provisioning methods
To verify the Software Version press the cogwheel on the top right corner and then select About:
If the firmware version is 1.0.0.xxxx then the below is applicable.
Earlier CCX 400 hardware uses a different Software 1.0.0.0xxx and these cannot use the normal known features known from the UC Software. In order to enable this the firmware needs to be converted as follows:
If the firmware version is 1.0.0.xxxx then the below is applicable.
Earlier CCX 400 hardware uses a different Software 1.0.0.0xxx and these cannot use the normal known features known from the UC Software. In order to enable this the firmware needs to be converted as follows:
- Go to https://www.poly.com/us/en/support/products/business-phones/ccx/ccx-400
- Find Poly CCX 400 1.0.X to Poly UCS 6.2.23.0396 USB Upgrade and download the Poly_CCX400_v1.0.x_to_6.2.23.0396.zip file
- Rename the Poly_CCX400_v1.0.x_to_6.2.23.0396.zip into fv_update.zip and place it on a FAT32 formatted USB stick
- Place USB Stick into CCX 400 and follow the instructions