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Article ID: 000064240
Last Modified Date: 09/08/2022
Access Level: Public

Unable to enable Web Interface using a Poly CCX 400 using Teams

Unable to active or find menu to enable Web Interface or provision a Poly CCX 400 in Microsoft Teams mode using normal provisioning methods
To verify the Software Version press the cogwheel on the top right corner and then select About: image.png

If the firmware version is 1.0.0.xxxx then the below is applicable.

Earlier CCX 400 hardware uses a different Software and these cannot use the normal known features known from the UC Software. In order to enable this the firmware needs to be converted as follows: !!! NOTE: Ensure no corporate security places any additional files onto the USB stick or encrypts the USB stick !!!
  • Place USB Stick into CCX 400 and follow the instructions