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Article ID: 000025316
Last Modified Date: 05/15/2021
Access Level: Public

IP40: How to Use

How do I use the IP40?
IP40 Basics The Plantronics IP40 is a Voice over Internet Protocol (VoIP) headset adapter targeted for use in the contact center. Contact center agents use a PC as their telephony control device and perform actions such as on/off-duty status, customer follow-up, and supervisor feedback directly from the PC. Call Handling
To: Do This:
Answer a Call Firmly tap the call answer button. When the call connects, the indicator light turns green.
End a Call Press the call answer/end button for 1-5 seconds. When the call disconnects, the indicator light turns off.
Mute Press the mute button. The mute indicator turns red.
Unmute Press the mute button again. The mute indicator turns off.
Place a Call on Hold Disconnect the QD connector.
Resume a Call on Hold Reconnect the QD connector.
Factory Reset To reset the IP40 back to the factory configuration:
  1. Hold down the Volume Up and Answer/End buttons while powering on the IP40. The mute LED and Answer/End LED blink red for several seconds.
  2. When the LEDs become solid red, release the buttons. The IP40 reboots with factory configuration settings.
Debugging and Troubleshooting If the Answer/End button is solid red, there is an error of some kind. With a headset connected to the adapter, press the Answer/End button to hear a short error message. The following is a description of each of these errors:
  • Your network cable is not connected - No 10Base-T or 100Base-TX link could be detected.
  • IP Address not found - The device could not obtain an IP address from DHCP.
  • IP Address conflict - The device got an IP address but another device on the network is using that address.
  • Device not configured - The device could not discover a configuration server, or the configuration server that was discovered or configured in the NETWORK_TFTP_SERVER parameter did not provide a configuration file. The IP40 headset adapter does not attempt to discover a configuration server if CFG_POLLING_ENABLE has been disabled. In this case, the adapter checks if SRV_0_SIP_UA_DATA_DOMAIN and SUBSCR_0_UA_DATA_SIP_NAME have been configured.
  • Registration server not found - The device did not get a response from the configured registration server.
  • Registration password failure - The device received a non-repairable 401, 403, or 407 SIP error response from the registrar. It is extremely likely that the username or password on the device is incorrect.
  • Registration refused - The device tried to register but received some other type of SIP error response.